Missing QBO DD Payroll 'check' in QBO Register

Thank you for sharing details about your payroll concern, @DRAccounting.

Some users may have experienced your client's situation. I know how much you and client want to see the numbers reflect on the check register and categorize payroll expenses. Before calling our Payroll Support team on Monday, let's review it further to see what's causing this issue and how we're able to fix this without using the last resort to create a journal entry.

There are several reasons why those checks won't show up in your register. I'll also add some scenarios and steps on how you can see and correct this. 

One likely reason is that your client's check register is filtered to show selected transactions. You'll want to change the filter options in the account history. Here's how:

1. Go to Accounting, then click the Chart of Accounts tab.
2. Find and select the check register by clicking the View register link.
3. Click the Funnel icon, then change or review the filters.
4. You can also check the DATE or Ref No. Type column to sort the transactions from the newest to oldest or oldest to latest.

Another reason is that those direct deposit entries might've been recorded under a different account. In this case, you can review the Paycheck list and then open a paycheck. Take a look at the Paid from section to see where the funds were taken out from. 

1. Go to Payroll or Workers, then click the Employees tab.
2. Click the Paycheck list link.
3. Pick a paycheck to view the details.
   
    
4. Check the account under the Paid from section.
   

If you need to correct and use a different bank account, you can check this article for the steps: Change your payroll bank account.

Furthermore, if the scenarios above doesn't apply to your client's situation, we would like to view your client's payroll account to investigate by reaching out to our Payroll Support team. Please see this article for more details about the chat or callback support hours.

I've got you covered if you have other questions regarding QuickBooks Online or the processes in the payroll feature. Stay safe and well!

Thank you but no, it's not any of those issues. The register settings are correct. Plus, I checked the Payables and Expenses, the GL side of this Payroll DD check is simply not there. Client only has one bank account, no credit card account. I did check the "Pay date" and the "Paid from" on several checks for both DD check employees. No differences at all.

Again, both employees are processed at the same time, only 1 reaches the GL. This originally happened on 4.15.22 Payroll (which I just discovered in doing the Client's Bank Recons). It has now happened on the 5.20.22 Payroll.  All the payrolls before Aprill 2022 (all the way back to when QBO Core Payroll began) are fine. The 4.1, 4.8, 4.22, 4.29, 5.6, and 5.13 Payrolls are fine. Just the 4.15 and 5.20 have an issue.

Very strange.

I appreciate you for coming to the thread to add further details about your concern, DRAccounting. With this, I'll ensure you'll be routed to the right person to investigate the missing transaction.

Since you've confirmed that the Register's page is filtered correctly, I recommend proceeding to contact our support on Monday as you mentioned. They have the tools to pull up your account in a secure environment which we're unable to do it here in the Community. That way, they'll be able to investigate the cause of the missing payroll DD check on the QuickBooks Register. Please know that they're available from Monday to Friday, 6:00 am to 6:00 pm PST and for QuickBooks Full Service Payroll, QuickBooks Online Payroll Elite/Premium, any time, any day.

Here's how to contact them:

1. Open your QuickBooks Account.
2. At the top right, click the Help icon.
3. Choose the Assistant section.
4. Type your concern in the Type something field.
5. Click Talk to a human.
6. Click I still need a human.
7. Click the Get help from a human.
8. You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.

Then, you can browse this article to see additional information about the different types of support we offer at Intuit and its availability: Support hours and types.

Lastly, you may refer to this article on how you can assign pay schedules to pay your employees that helps you manage your payroll and make processing more efficient: Set up and manage payroll schedules.

Let me know in the comment section if you still have a concern about managing direct deposit for payroll. I want to ensure this gets resolved for you. Have a good one, DRAccounting.

Hello @DRAccounting,

I have reviewed the solution you’ve shared and it's correct and accurate. Thank you for sharing your inputs to help address the issue.

We love to see members supporting one another! Have a great day.

That was so helpful, thank you! I had this same issue and could not figure out what was going on!!