Hello there, @pspann.
Your browsers store temporary internet files and cache to speed that can cause unexpected behavior.
In the meantime, you can access your QuickBooks Online (QBO) account via an incognito/private browser to check if it's a browser issue or not
To use a private browser, here’s how:
- Google Chrome, press CTRL + Shift + N
- Mozilla Firefox: press CTRL + Shift + P
- Internet Explorer: Press CTRL + Shift + P
- Safari: press Command + Shift + N
If it works fine using the private browser, access your account using the original browser and clear the browser's cache.
Otherwise, you can use a different browser.
For additional help, feel free to reach out to our QuickBooks Customer Care Team. They have the tools to check what's causing this and can initiate a screen sharing session to get to the resolution quickly.
You can reach them within this time: Monday to Friday from 6:00 AM – 6:00 PM and Saturday 6:00 AM - 2:30 PM PST.
I want to make sure this is taken care of for you. If you have additional questions or concerns while working in QBO, leave a comment below. I’m here ready to help you.
