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earthkeeperinc
Level 1

My direct deposits show processed but aren't in my employees accounts Does anyone else have this issue?

 
3 Comments 3
KlentB
Moderator

My direct deposits show processed but aren't in my employees accounts Does anyone else have this issue?

Hi there, earthkeeperincj.

 

I understand this hasn't been easy for your employees.

 

Our engineers are aware of this and are working to find the root cause to resolve this issue. Please check our Status Board and click SUBSCRIBE TO UPDATES. You can also inform your employees to monitor their pays within today while this is being taken care of.

 

We appreciate your patience and understanding on this matter.

Andrewcpa1
Level 1

My direct deposits show processed but aren't in my employees accounts Does anyone else have this issue?

yes, all of our QBO payroll is having the same issue.

 

QB is not answering their phones.

JessT
Moderator

My direct deposits show processed but aren't in my employees accounts Does anyone else have this issue?

Hi earthkeeperinc and Andrewcpa1,

 

I'd like to inform you that this issue is already resolved, and your employee should get their pay by the end of the day. Please follow this link for more details: http://status.quickbooks.intuit.com/incidents/jnhwslhtskgd

 

We thank you for your patience and time to post in the Community. Have a good weekend!

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