Welcome to the Community space, @David1218.
In QuickBooks Online (QBO) taxes are calculated based on the following factors:
To ensure that the correct options upon entering the W-4 are selected. Let's review the employees' W-4 information entered in your QuickBooks Online (QBO) to ensure it's accurate.
Please refer to these steps:
If the information is accurate but it should be more, I suggest reaching out to our QuickBooks Care team. They can generate steps to adjust it for you.
To learn more about the new changes of the federal W-4 as well as how to enter and print them, please see this link: What’s changing with the Federal W-4?
Please let me know if you need further assistance. I'll be around to help. Have a good one.
Hello there, @David1218.
Let me route you to the best available support to help you further review the accuracy of your employee's payroll calculation.
Before anything else, you'd want to generate the Payroll Summary by Employee report and the Payroll Tax and Wage Summary report. It displays a comprehensive report of the total and taxable wages and deductions d by employee or period that are subject to federal and province/region/state withholding. Here's how:
Once generated, you can use the information and verifying the calculation using a payroll check calculator. You can visit this page: Calculate your paycheck in seconds.
If the payroll calculation does not match, I'd recommend contacting our Payroll Support Team. A specialist can securely access your account and assist you in determining in reviewing your payroll information. Here's how to contact us:
Just a heads up, due to COVID-19, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We will resume normal hours as soon as possible.
Keep me posted on how your call goes by leaving a comment below. I want to make sure you're concern is taken care of.
Thanks for coming back, David1218.
I've tried accessing the Calculate your paycheck in seconds page and it calculates the federal withholding. Let make sure we click the Download my paycheck button to provide you the paycheck information. If the same thing happens, access the link via an incognito window. The browser's cache may be full, and using a private browser can help us determine if this is the cause of the issue. Here's how:
If it works, clear the cache of your main browser. This helps remove its stored cache so it'll improve the program's performance. However, if the payroll calculation does not match, I'd suggest contacting our Payroll Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them:
Feel free to visit our Payroll page for more insights about running your payroll on your business.
You can always reply to this post if you need anything else with running your payroll in QucikBooks. I'll be here to help. Take care always.
Hi there, @David1218.
Our developer team sets new steps on how to contact support through the QuickBooks Online account. If you need to get a callback from our live support, you can follow the steps provided by RCV above.
If you have the new Help menu or QB Assistant interface, you can follow these steps:
I've added this screenshot for your visual guide.
For additional tips, while working with QuickBooks or payroll in the future, I suggest opening the topics from this link.
Let me know how this works out on your end and if you have any follow-up questions. I'm determined to help. Keep safe always!