My live bookkeeper wasn't helpful. When I asked for a new bookkeeper, he said he will talk with his back support. However, he totally cancelled my bookkeeping service.

I wish I could make it better, @dmiddleton2011.

As much as I'd love to offer help and share information about your subscription with Live Bookkeeping, we've got separate support who can address this in no time.

Normally, it is you, the Company Owner and the Master Admin of the account has the ability to cancel your billing and subscription. You can read to learn more about your funds: The QuickBooks Live Bookkeeping Service.

That being said, I'd recommend contacting our Customer Care Service. With their tools, one of our specialists can pull up the account on file and discuss how you can claim your subscription. 

In the same manner, here's an article you can read to learn more about how you can connect with our specialists: Contact your QuickBooks Live bookkeeper.

On top of that, I've also included this reference for a compilation of articles you can use while working with us: Focus on your business, not your books.

If you have any other questions, please let me know by leaving any comments below. I'll be here to lend a hand.