My paper printed paychecks are not showing up on my bank register. ?

Hi, @Lehmanbooks. Thanks for taking the time to post your concern here.

Let me share a few options that'll help you see your payroll entries in the bank register. 

When running payroll in QuickBooks Online, the paychecks should be posted to the bank register. You should also be able to view the transaction journal to make sure everything is in order.

Since they don't appear on the bank register, they might be associated with a different bank account. To verify this, I recommend checking the Paycheck list section. This way, you can review and verify where the funds were taken out of the account utilized for the transaction. Here's how:

1. Go to the Payroll menu, then click the Employees tab.
2. Click the Paycheck list link.
3. Pick or click each paycheck to view the details
4. Check the account under the Paid from section.

If you need to alter your company's bank account for payroll, go to Payroll Settings. This ensures that the paycheck always goes to the correct bank account. I'll walk you through it:

1. Click the Gear icon ⚙, then select Payroll Settings.
2. From Bank Accounts, select Edit ✎.
3. Choose Update, then select Add new bank account.
4. Search your bank name. You may be asked to enter your online banking user ID and password. Otherwise, select Enter bank info manually. Enter your routing and account number, then select Save.
5. Click Accept and Submit.

You can review this article for further details: Change your payroll bank account.

Following that, you may go back to your bank register and review all of your payroll transactions. Please ensure that the correct bank account and date are selected so that the correct data appears.

Lastly, you may refer to this article to see steps on how you can run several payroll reports that you can use to view useful info about your business and employees: Run payroll reports.

Let me know in the comments below if you have follow-up questions while working with your payroll entries. I'll be around ready to help. Take care.

I spent two hours on the phone today trying to solve the same issues.  I just started using quickbooks online payroll.  It has not been easy.  I did what you suggested, and the correct bank account is entered, but it is mapping it to cash and cash equivalents instead. I was told on the phone today, that it cant be done, and I would have to make journal entries.  Each employee's time goes to a certain class.  My profit and loss by class report is not reflecting the last two payrolls.  To be an "automated" system, it is creating more time consuming work versus Quickbooks Desktop.

I tried this, and the correct bank account is linked (and has been for years).  Until this week, when I ran payroll, this has never happened before.  I DO NOT want to have to make journal entries for every paycheck.  I print a paycheck with a check # and that should automatically show up in my bank register.  Please provide an answer that will resolve this issue because it throws off my bank balance too!

Hi there, @Lehmanbooks . 

I understand how infuriating it can be when things don't work as expected. Let me help to ensure you can enter the details needed when creating a journal entry. 

We can create a journal entry for the total of your paycheck since the option to move your payroll check to a different bank account isn't possible. Thus, you can run payroll reports to view the figure of your paycheck. 

You may refer to this article to see steps on how you can run several payroll reports that you can use to view useful info about your business and employees: Run payroll reports.

Furthermore, specific accounts are required information when creating journal entries. Since we are unable to advise on the best accounts to use, I highly recommend seeking help from your accountant. This way, they can guide you on what accounts to use to handle your payroll transactions properly.  

If you don't have an accountant, you can find one through this link: Find-a-ProAdvisor website. 

Also, make sure the correct payroll account is linked. If you need to modify it, you can check this article for the steps: Change your Payroll Bank Account.

Additionally, I've added this article that'll help you review downloaded bank and credit card transactions and put them in the correct accounts: Categorize and Match Bank Transactions in QuickBooks Online.

I've got you covered if you have other questions regarding QuickBooks Online or the processes in the payroll feature. Stay safe and well!

I just started having this exact same issue. Several months of payroll checks are no longer showing up in the check register - not just the recent set. I can see the checks if I call up a payroll report.

Tech support had me change the browser I am using. That did nothing. VERY FRUSTRATING!!!

I totally recognize the urgency of resolving this, Helenrea. Let me direct you to the best available support to clarify things thoroughly.

Since the issue persists after the initial troubleshooting steps, I recommend contacting our technical support team for immediate updates on your previous cases. They can check your account securely, which I’m unable to do here in the Community to protect your security because it's a public forum. I understand you've already reached out to them. However, it would be best to contact them again so they can review your recent cases and provide the necessary solutions.

Additionally, you can visit this article to provide a detailed breakdown of your employees' wages, deductions, and tax information for a specific period: Run payroll reports.

Please touch base with me here if you have other questions or concerns about reviewing your payroll checks from the bank register. I'll be around to help you in any way I can.