My 'Taxes' tab will not load or allow me to 'Record Tax Payment'.

dixiedoor4277 · ‎August 10, 2020

My Quickbooks Online account seems to be working properly aside from the 'Taxes' tab. It would not work on Friday either. I have logged out and back in, restarted my computer, etc. When I switch to 'Taxes' to record a tax payment, there is a dotted icon that spins like it is trying to load but it never does anything. If I try to 'Record Tax Payment', it opens up but it will not allow me to select a bank account or insert an amount to record.

Steve_C · ‎August 10, 2020

Hi dixiedoor4277. It sounds like you're experiencing a cached images error. To test this, try using a private window. To do so in Google Chrome follow these steps:

Press Ctrl+Shift+N on your keyboard
In the window that appears, try logging in and performing the process in QuickBooks Online.

If the process works in the private window, just follow this article to clear the cache in your browser. Let me know if I can do anything else. Have a great day.

View solution in original post

Steve_C · ‎August 10, 2020

Hi dixiedoor4277. It sounds like you're experiencing a cached images error. To test this, try using a private window. To do so in Google Chrome follow these steps:

Press Ctrl+Shift+N on your keyboard
In the window that appears, try logging in and performing the process in QuickBooks Online.

If the process works in the private window, just follow this article to clear the cache in your browser. Let me know if I can do anything else. Have a great day.

dixiedoor4277 · ‎August 10, 2020

That worked!!! Thank you so much!!

Steve_C · ‎August 10, 2020

Hi dixiedoor4277. Glad to hear it worked. Don't forget to mark as solved and if you need anything else be sure to come back. Have a great day.

shahbazk1987@gma · ‎August 17, 2020

Hi, I am having the same problem but it is not resolved through clearing cache.

Nick_M · ‎August 17, 2020

Hello, Shahbazk1987@gma.

Thanks for stopping by the Community this afternoon, if you followed the steps to clear your Cache and Cookies to no avail. I would recommend reaching out to our support team. They have tools at their disposal that allow them to dive into your personal account and see exactly whats going on, in a private 1-on-1 setting. To reach them, follow these steps.

Sign in to your QuickBooks Online company.
Select Help (?) at the top right.
Select Contact Us to connect with a live support agent.

To ensure we address your concern on time, check out our support hours.

If you have any other questions or concerns, feel free to post here. Thank you for your time and have a nice Monday afternoon.

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My 'Taxes' tab will not load or allow me to 'Record Tax Payment'.