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Level 2

National paid leave quick books online payroll

Why don't my changes to the employee in QB Online save? I check the National paid sick leave pay code and the Health Insurance, and the amount.  There is no box to SAVE/CLOSE this entry, and when I go back it is not on the employee profile and does not come up when I run Payroll.

What is wrong and can it be fixed s.a.p.?

QuickBooks Team
QuickBooks Team

National paid leave quick books online payroll

I understand how the COVID-19 crisis affects your small business, KarenMcl.


There are times when a browser's cache data becomes full of frequently-accessed page resources or damaged. This causes the Save and close button not to appear when saving the entry.


To better isolate this issue, let's try accessing QuickBooks Online (QBO) on a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues.


Here's how to access the private window:


  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

Then, try setting up the employee's paid leave affected by COVID-19 again. Just make sure we choose the pay leave type and hourly rate. This ensures you to accurately record the employees paid leave and track the tax liabilities to get the proper reimbursement.


For the steps and details, check out this article: Pay employees under the Family First Coronavirus Response Act.


If it works, clear your browser's cache to delete those temporarily stored files and browsing history. Overtime collection of data can create corruption, but removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.


If the same thing happens, I'd suggest contacting our Payroll Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue.


Here's how to reach them:


  1. Go to the Help icon on the top right. 
  2. Enter your concern in the search field.
  3. Choose Talk to a human.
  4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human
  5. Press Contact us.
  6. Tick Continue
  7. Choose Message an agent or Get a callback.


To learn more about our latest resources for your business that may help during these challenging times, check out this article:



I'm just one click away if you need a hand with running Payroll reports or any QBO related. I'm always here to help. Keep safe and healthy.

Level 2

National paid leave quick books online payroll

This was brilliant, thank you! I rarely get a plausible answer here until about the 5th link. With 25+ years in QB, I know how to manage the basics and find instructions. But in following those instructions your answer was the light in the tunnel.

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