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Best answer December 30, 2020
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You're welcome, @jonathan-storyla.
I'll ensure you can inactivate your unused accounts payable (A/P) account in QuickBooks.
First, the error "This account cannot be inactivated because there are transactions in it that have a non-zero balance" shows up if:
- An account has multiple transactions in it.
- It's a default account in QuickBooks.
I know several ways on how to get around this issue. The first thing we can do is to delete the transactions before inactivating the unused A/P account. Before doing so, please consult your accountant or use our Find-an-Accountant tool to look for one. This way, you can prevent messing up your records.
Here's how to delete the transactions:
- Go to the Accounting menu, then choose Chart of Accounts.
- Locate the A/P account you want to inactivate, and then click View Register.
- Select the transactions you want to delete.
- Click More, and then choose Delete.
- Select Yes to confirm.
After that, you're all set to inactivate the unused A/P.
If you don't want to delete the said entries, you can merge the unused A/P to the default one. This way, QuickBooks will use the original A/P account to code your transactions. To learn more about this, please see this article: Merge accounts in QuickBooks Online.
Also, yes, you can tell QuickBooks to code your entries to the default A/P account. To achieve this, you can turn on the auto-prefill feature. Once enabled, QuickBooks will use the said account when creating vendor transactions moving forward.
Lastly, you can run an Account QuickReport to review all transactions associated with your A/P account. To do that, click Run report from the View register drop-down.
I've got your back if you have more questions about managing your accounts. I'll be here to lend a hand.
I'd be happy to help you with making your A/P account inactive, @jonathan-storyla.
Thank you for sharing the details about the things you've done to make the account inactive. I'd like to know if you've encountered any error messages when you try to make it inactive. If yes, you can also share that in the comment section so I can check on the specific resolution for it.
If there's no error message, I'd suggest performing the browser troubleshooting method. This is done to check if there are any data issues in your browser.
You can begin by using an incognito browser and check if you can successfully make the account inactive. If you can, go back to the regular browser and clear the cache to refresh any outdated data that is causing this issue. Another way is to use another supported browser.
Here are the keyboard shortcuts to access a private browser:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P
- Safari: Hold down ⌘ + Option + P
You may refer to the screenshot below to see the changes before and after making the account inactive. After making it inactive there will be a "deleted" word beside the account name.
I've added this article for your year-end tasks when you're ready: QuickBooks Online Year End Prep and Resources.
Feel comfortable to tag my name in the comment section if you need further assistance or other questions. It would be my pleasure to lend a helping hand. Take care.
You're welcome, @jonathan-storyla.
I'll ensure you can inactivate your unused accounts payable (A/P) account in QuickBooks.
First, the error "This account cannot be inactivated because there are transactions in it that have a non-zero balance" shows up if:
- An account has multiple transactions in it.
- It's a default account in QuickBooks.
I know several ways on how to get around this issue. The first thing we can do is to delete the transactions before inactivating the unused A/P account. Before doing so, please consult your accountant or use our Find-an-Accountant tool to look for one. This way, you can prevent messing up your records.
Here's how to delete the transactions:
- Go to the Accounting menu, then choose Chart of Accounts.
- Locate the A/P account you want to inactivate, and then click View Register.
- Select the transactions you want to delete.
- Click More, and then choose Delete.
- Select Yes to confirm.
After that, you're all set to inactivate the unused A/P.
If you don't want to delete the said entries, you can merge the unused A/P to the default one. This way, QuickBooks will use the original A/P account to code your transactions. To learn more about this, please see this article: Merge accounts in QuickBooks Online.
Also, yes, you can tell QuickBooks to code your entries to the default A/P account. To achieve this, you can turn on the auto-prefill feature. Once enabled, QuickBooks will use the said account when creating vendor transactions moving forward.
Lastly, you can run an Account QuickReport to review all transactions associated with your A/P account. To do that, click Run report from the View register drop-down.
I've got your back if you have more questions about managing your accounts. I'll be here to lend a hand.
