Thank you for posting here in the Community. I want to make sure you're getting the right support in getting the New Hire reports in your QuickBooks Online Full Service Payroll (QBFSP).
Currently, the email method isn't a supported option to contact the QBFSP team. It's because we have updated our support options. I suggest using our chat or callback feature to reach our payroll support.
Go to the Help menu, then click Contact Us.
Enter your concern in the description field and hit Let's talk.
Choose either Start messaging or Get a callback.
Complete the required information to accomplish the process.
Please browse through this article for your future reference: QuickBooks Online Payroll Full Service Hub. This link guides you on how to manage paychecks, employees, and new hire reporting information. Also, you'll learn more about the different types of forms and taxes that we file for you.
Feel free to leave a comment below if you have other concerns. I'm always here to help, take good care always.