NJ FLI RATE

Thank you for providing details of your concern, @Weldwife.

Let's start by making sure that you have the latest payroll tax table. This is to ensure that your tax table is updated to the latest release. 

If the same thing happens, let's run a Payroll Summary report to see if there are previous paychecks that don't contain deductions. This may be the reason the amount was calculated much higher. Here's how:

1. Go to the Reports menu.
2. Click on Employees and Payroll.
3. Choose Payroll Summary report. 
4. Select the total amount of the transaction, to review your previous paychecks.

If there are paychecks that don't contain deduction, then the calculation of the rate is just correct. This way, you can cope with the missing deductions before.

However, if confirmed that all info is correct and the issue persists, I'd suggest reaching out to our payroll support team. They use specific tools to do a screen share session to help check your tax setup and help you fix it. To connect with them, please refer to these steps:

1. Go to the Help menu and choose QuickBooks Desktop Help.
2. Click Contact us.
3. In the Tell us more about your question box, enter a brief description of your concern.
4. Hit Search.
5. Select Start a Message. 

Let me know how this goes and post a reply below. I'll do anything I can to help. Have a good one.

I have been unable to get through to the chat line, but I have reviewed all of your suggestions, and they are not the problem.  Thank you for your response.  I am currently looking for the correct phone number since they are not showing up on the drop down menu, and the chat seems to still be off line. 

Thank you for the suggestions, but they are not the case.  The chat line has been off for a few days, and I am trying to find a number to call. 

Hi there, @Weldwife.

Let me provide you an alternative option to connect with our phone specialist in QuickBooks Desktop (QBDT). This way, they can check your account and trace why the program isn't showing the correct calculation for the New Jersey task rate. 

Since QuickBooks Community is a public forum, having the option to add a phone number in the thread isn't recommend. This is to safeguard our customer's account from any fraudulent activities outside the program. 

However, I can provide you an alternative way on how to connect with our live agent through chat or call. Simply click this link here: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Desktop

1. Once routed on the page, select the product from Product the drop-down list and click Continue.
2. Choose what edition are you using and enter the details of your concern in the Description box, then click Continue.
3. Select a way to connect with our live agent. 

I'm also including our Help articles for related references in managing your account and transactions. 

Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help. Have a good one.

Thank you so much for the response.  I think I have found the reason this has happened.  I am assuming that, since the download was in February, the deduction amount is accommodating for the beginning of the year and will revert to the single deduction now that the "back tax" amount is deducted. 

I appreciate all the help.  Thank you