No Resend invite option to Quickbooks Workforce

maurak25 · ‎April 09, 2021

Your instructions for resending an invite to Quickbooks Workforce are flawed. On my screen there is no Resend, only Revoke Access. This employee has already been set up, payed and has viewed paystub for 9 months. She has new computer. Needs new invite. Email has not changed. I tried removing her email, saving and logging out of QBO, closing and logging back in. Still see no option to Invite or Resend, only Revoke Access.

LeizylM · ‎April 13, 2021

I know how important to access your QuickBooks Workforce account,maurak25.

I can guide you on how to cancel the access and send an invitation to new email address.

Here's how:

Select the Payroll menu, then Employees.
Select the employee you need to resend the invitation to.
In the Personal info section, Select Revoke Access next to We’ve invited [employee] to view their pay stubs and W-2s online with QuickBooks Workforce.
Select Revoke Access.
Select Done. The employee will receive a new invitation.

Aside from that, I'd suggest contacting the workforce chat. They have the tools to look up your account's history.

I've added this article as an additional reference for adding personal info for your records.

We'd appreciate your patience as we get to the bottom of this.

View solution in original post

Candice C · ‎April 09, 2021

Good morning, @maurak25.

It's great to see you back in the Community. Don't worry. I'm here, and I've got you covered.

All your employee needs to do is use their usual credentials to log in to Workforce. Since they didn't change an email and only a computer, it's as simple as them just putting in their information to login.

However, if this doesn't work for them, then you'll review this guide to help resend the invitation: Invite your employees to QuickBooks Workforce.

Moreover, if the issue persists, then I suggest contacting our Workforce Chat to get this fixed as soon as possible.

Let me know how it goes. It's my priority that your employee is able to view their personal details. I'm only a few clicks away if you need me. Have a wonderful day!

maurak25 · ‎April 13, 2021

No. It seems that in the last year she also changed her email address, which I updated in her profile a long time ago. When she went to sign in to workforce.intuit.com, it wanted to send a security code to her old email address to which she no longer has access. Now what? I still have no option in her profile to "Resend Invite" (what your online directions say) ......only "Revoke Access".

LeizylM · ‎April 13, 2021

I know how important to access your QuickBooks Workforce account,maurak25.

I can guide you on how to cancel the access and send an invitation to new email address.

Here's how:

Select the Payroll menu, then Employees.
Select the employee you need to resend the invitation to.
In the Personal info section, Select Revoke Access next to We’ve invited [employee] to view their pay stubs and W-2s online with QuickBooks Workforce.
Select Revoke Access.
Select Done. The employee will receive a new invitation.

Aside from that, I'd suggest contacting the workforce chat. They have the tools to look up your account's history.

I've added this article as an additional reference for adding personal info for your records.

We'd appreciate your patience as we get to the bottom of this.

Michelle_ProAdv · ‎July 08, 2021

I had a client with an employee with the same issue. Reached out to WorkForce chat , from link above. They were very helpful. Hope their fix works, looks like it might :)

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No Resend invite option to Quickbooks Workforce