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Level 1

Not sure what to do. The chat box disappeared.

QuickBooks Team

Not sure what to do. The chat box disappeared.

Hello @bmkingry,


Welcome to the Community. I'd be happy to assist you with determining what to do next.


In order for me to give you the most accurate and best information, could you please let me know what chat box that you're referring to? Additional details about what you're wishing to do will also help me to better prepare a solution for you. 


I look forward to your response and further helping. Take care. 

Not applicable

Not sure what to do. The chat box disappeared.

HELP I was on CHAT and Chat box disappeared and I can't find out how to get back to it


QuickBooks Team

Not sure what to do. The chat box disappeared.

Thanks for joining us here in the Community, @focuspointeproductions


What exactly are you needing help with? If you let me know, then I'll be happy to look into that for you. 


If this is something urgent, you'd need to create a new chat conversation to reach a representative. The option to resume a cancelled or closed chat box is currently unavailable. 


Here's how to reach us again:

  1. Go to this link:
  2. Choose Running your business in QuickBooks.
  3. Select the section you're having issues with.
  4. Scroll down to the Here's how to connect with a QuickBooks expert section.
  5. Click the Start a message button.

I'd recommend letting the next representative know you've contacted us prior. They have the necessary tools to trace the previous conversation. 


Please know that I'm always ready to help with your QuickBooks Online concerns. If you have any questions in the future, feel free to reply below and I'll get back to you.

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