Hi All -
We had an issue with our Federal and State taxes this week. There was an issue with our bank, and there were not enough funds in the account at the time it was debited. The account was fully funded shortly after.
QB Intuit sent an email saying the money would be re-debited, (only the federal has. it's been 2days and the state taxes have not).
We've contacted support numerous times, and no one can give us an answer as to when it will be re-debited again. Once that happens, our account will be on hold/suspended for 5 business days before we can use it. This means we cannot run payroll direct deposit due next week!
According to the support doc their automated email sent us, https://community.intuit.com/articles/1418644, it says we can Wire money or pay using Versapay link and to contact them for this. If we do that it claims it will remove the hold/suspension on our account sooner than 5 business days.
When we ask QB support about this, every single support rep we talk to has no idea what we are talking about, despite referring them to that article. They say they will send Wire instructions but we never receive them. They do a test and we receive their other emails but not the wiring instructions.
Can anyone assist us with the Versapay or Wire help to get in touch with people at QB who know what they are talking about?
I would greatly appreciate any help directing us to a higher level of competent support at this company so we can get this resolved immediately.
