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Level 1

On-line Payroll keeps showing that I need to file CA DE 9 forms, but I don't do any business in CA. How do I make it stop showing those forms as needing to be filed?

 
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On-line Payroll keeps showing that I need to file CA DE 9 forms, but I don't do any business in CA. How do I make it stop showing those forms as needing to be filed?

I'll share with you the steps to stop the system from showing the CA DE 9 forms for filing, @brent14

 

The CA work location may have been set up in the Payroll Settings. That's why QuickBooks Online Payroll (QBOP) keeps showing a prompt that you'll need to file the state forms. 

 

To help fix this, I'd first suggest running the Multiple Worksite report from the Reports menu. Then, custom the Date Range specific to the period it appears on the forms. It helps you verify if you have an active CA work location and their corresponding employees. I've attached a screenshot below on how the report looks like in the program.

MultipleWorksiteReport.PNG

 

Second, let's archive the CA DE 9 forms to remove the notification in QBOP. I'll guide you how. 

  1. Go to Taxes from the left menu. 
  2. Select Payroll Tax.
  3. Click Quarterly Forms under Forms
  4. Choose CA DE 9
  5. Select the liability period.
  6. Hit Archive

 

For detailed instructions, check out this article: Archive Old Forms

 

Third, let's make the CA work location inactive from the Payroll Settings. This way, the notification will no longer appear in the next quarter. Here's how:

  1. Go to the Settings (Gear) icon at the upper right. 
  2. Select Payroll Settings under Your Company
  3. Click Work Locations under Business Information.
  4. Click the location that belongs to CA.
  5. Check the Inactive box. 
  6. Click Save.

 

The screenshot below shows you the last two steps. 

MakeCAWorkLocationInactive.PNG

 

After that, you'll be able to file the correct forms on where your business operates. To help guide you with the process, visit this article: Filing Quarterly Tax Forms. Then, go back to the Payroll Tax Center to review their e-filing statuses

 

I’m here anytime you have other concerns. Take care always, @brent14

Level 1

On-line Payroll keeps showing that I need to file CA DE 9 forms, but I don't do any business in CA. How do I make it stop showing those forms as needing to be filed?

The problem is that I don't have and have never had a California work location. I only have one work location and that is in Minnesota. I hired one person whose residence is in California, but he worked at the Minnesota location for the summer. I can't archive the forms because there is a message that says, "Your state unemployment insurance rate or employment training rate is missing. They are required for filing CA DE 9 form." I also can't make a CA work location inactive because I don't have one.

QuickBooks Team

On-line Payroll keeps showing that I need to file CA DE 9 forms, but I don't do any business in CA. How do I make it stop showing those forms as needing to be filed?

Thank you for getting back to us here on the Community page, @brent14.

 

There may be terminated or inactive employees that used the California address or work location set up on your QuickBooks Online account. To narrow the cause of this problem, we cant start by checking all of your employees' addresses including the inactive ones.

 

Here's how:

 

  1. Click on Workers at the left pane, then select Employees.
  2. Tap on the drop-down arrow on the field beside Find an employee, then pick All Employees.
  3. Check the employee address from there as well as the work location under Profile and Employment
  4. If there's a CA address added, change the address to the correct one or other state.
  5. Follow the steps for the rest of the employees.

Once completed, check if you're still getting the same message. If the problem continues, I suggest reaching out to our Support Team to check and look into this more closely. To contact support, tap on Contact us from the Help menu.

 

Get back to me if you have any other questions. I'm always here to help. Have a good day!

Level 1

On-line Payroll keeps showing that I need to file CA DE 9 forms, but I don't do any business in CA. How do I make it stop showing those forms as needing to be filed?

I have the same issue and fixed it for MO quarterly but also have the same for an annual form - it prompts me to set up MO as a state with an ID but I don't have nor need MO for my company's work locations - odd!

 

QuickBooks Team

On-line Payroll keeps showing that I need to file CA DE 9 forms, but I don't do any business in CA. How do I make it stop showing those forms as needing to be filed?

Hello there, @MorganHR

 

Thanks for joining in this thread. Glad to know that you're able to fix for you MO quarterly forms. 

 

For the issue of the annual forms, I'd recommend you contact our Payroll Support team to take a closer look at your payroll tax set up and help you fix it. They can also submit a case to further investigate the issue whenever necessary. 

 

Just in case, here's an article for your future reference: Archive old forms. It also helps you learn about how to view archived payroll forms. 

 

Feel free to message again should you have more concerns about anything else. We're always delighted to assist. 

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