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caitlin2
Level 2

Our Federal Unemployment 940 is showing as unpaid 357 days overdue. It has been like this for over a year, despite the fact we ePaid through QB at the start of 2018.

 
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Best answer January 22, 2019

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caitlin2
Level 2

Our Federal Unemployment 940 is showing as unpaid 357 days overdue. It has been like this for over a year, despite the fact we ePaid through QB at the start of 2018.

I have figured this out, for anyone having this issue.

Within the "Taxes" tab, there is an options to "Enter Prior Tax History".

If your tax payment isn't registering and you're still getting a reminder you can enter it in here for the relevant period and the reminder will disappear.

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8 Comments 8
Anonymous
Not applicable

Our Federal Unemployment 940 is showing as unpaid 357 days overdue. It has been like this for over a year, despite the fact we ePaid through QB at the start of 2018.

E-Paying is not filing the form.  If you only paid, then you didn't file, which is a different process.

caitlin2
Level 2

Our Federal Unemployment 940 is showing as unpaid 357 days overdue. It has been like this for over a year, despite the fact we ePaid through QB at the start of 2018.

Thanks for trying to solve this however the issue isn't with filing the form. It's the payment reminder that is the problem. We're still getting the payment reminder despite making payment. Hoping to find out how to manually close the Federal 940 reminder. When I try to open it it's just telling us we need to e-pay again. Very strange, must be a glitch with Quickbooks.

caitlin2
Level 2

Our Federal Unemployment 940 is showing as unpaid 357 days overdue. It has been like this for over a year, despite the fact we ePaid through QB at the start of 2018.

I have figured this out, for anyone having this issue.

Within the "Taxes" tab, there is an options to "Enter Prior Tax History".

If your tax payment isn't registering and you're still getting a reminder you can enter it in here for the relevant period and the reminder will disappear.

dirtzero
Level 2

Our Federal Unemployment 940 is showing as unpaid 357 days overdue. It has been like this for over a year, despite the fact we ePaid through QB at the start of 2018.

I completed our 2018 Federal 940 Unemployment return and payment on 01/17/19.  I received confirmation from the IRS within a few days that they accepted my return and payment.  When the "overdue" notice continued to display on my QBO homepage, I chatted with customer service.  I was told that this was a glitch and their engineering department was working on it.  Thank you to the users above who suggested entering a prior tax payment.  Since I'm confident the return and payment were accepted by the IRS, I just did this step and the erroneous "overdue" notice is now gone.

KhimG
QuickBooks Team

Our Federal Unemployment 940 is showing as unpaid 357 days overdue. It has been like this for over a year, despite the fact we ePaid through QB at the start of 2018.

Hello there, @dirtzero.

 

Thank you for the update. We appreciate the time you've spent just to verify your concern with our Customer Care Team.

 

Yes, the information they've given you is correct. There's an open investigation about the 940 payroll liability showing as overdue and our engineers are working to get a permanent fix for this issue. 

 

I'm glad the workaround provided by @caitlin2 help you remove the overdue liability. Rest assured, we'll keep you posted once an update is received.

 

Please let me know if you need additional assistance working in QuickBooks, I'll be here to help you out. Thanks for dropping by and take care!

laborboy1
Level 2

Our Federal Unemployment 940 is showing as unpaid 357 days overdue. It has been like this for over a year, despite the fact we ePaid through QB at the start of 2018.

This is happening to me now for the 2021 tax year. Is there a fix for this? The online chat support said they fixed it but they didn't

RoseJillB
QuickBooks Team

Our Federal Unemployment 940 is showing as unpaid 357 days overdue. It has been like this for over a year, despite the fact we ePaid through QB at the start of 2018.

Thank you for joining the thread, @laborboy1. I’ll point you in the right direction for help.

 

I understand that you have already reached out to our Technical Support team. However, this concern might require the agent to pull up your account to better check why the issue is still persisting on your end.

 

One of our live agents can assess the notice displayed on your dashboard and help you get back to business in no time. Here's how to get in touch with them.

 

  1. Go to the (?) Help icon in your QuickBooks Online (QBO) account.
  2. Select the Search tab, and click Contact Us.
  3. Enter a brief discussion of your concern and click Continue.
  4. Select either Chat with us (if you preferred messaging) or Give us a call.

 

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

 

Furthermore, you can check out this article to learn more about checking e-file and e-pay status in Online Payroll.

 

Feel free to leave a comment below if you need further assistance with tax filings. I’ll make sure to get back to you as soon as I can. Have a great day!

sjjohnson
Level 1

Our Federal Unemployment 940 is showing as unpaid 357 days overdue. It has been like this for over a year, despite the fact we ePaid through QB at the start of 2018.

It's a good thing that QBO users are resourceful. Apparently this is still a problem in 2022, so QBO hasn't fixed it yet. Fortunately, this workaround still addresses the issue (other than the overdue payment shows up on my task list, at least it shows that it is done in the payroll taxes tab).

Hopefully it will go away sometime.

For anyone still getting the notice, scroll down in the Payroll Tax Center and click "Prior tax history". Then you can manually add a payment. Make sure you make it for the correct year (likely the prior year). The default option will be the current year.

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