Unable to access your QuickBooks Online (QBO) Payroll for more than 3 weeks is challenging, especially from continuing your business tasks, @cliffordretail. Allow me to direct you to the best help for this.
Before anything else, I'd like to know if an exact error message is shown when you try to access your payroll. Having information about this would help resolve the issue with your account.
While you can't access the payroll account, I recommend reaching an accountant to seek an alternative and ensure that taxes are correctly deducted and calculated.
Concerning the issue, I suggest contacting the QBO Payroll Support Team to help check your account in a safe environment, locate the root cause, and resolve it.
Once they find out this error is also happening to other users, they can create an investigation, collect the details, and email the progress.
Here's how:
- Click the (?) Help icon.
- Select the Search icon.
- Type in a short description of your payroll concern in the search field and press the Enter key on your keyboard.
- Click Contact Us.
- Choose either Callback or Chat to connect with us.
Additionally, you can check this article to refresh your mind on preparing a paycheck: Create and run your payroll.
Once you access your payroll account, try visiting this article to learn how to have a physical copy of your payroll checks: Print or reprint paychecks and pay stubs.
Have your way back here if you have additional questions about accessing the payroll account or any related issues. We'll be glad to assist you as soon as possible. Keep safe always.
