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Level 2

Pay stub has Qty instead of Hours

For some reason, some of my employee pay stubs have Qty instead of Hours on them. I've checked everything and it says Hours everywhere it should say it. Employees are always set up the exact same way and I've even looked in Company Preferences.

 

Any idea why this would happen for hourly employees?

Solved
Best answer July 15, 2020

Best Answers
Highlighted
Community Champion

Pay stub has Qty instead of Hours

@Tori B  "Salary employees will only show Qty, whereas hourly will show hours. "

This is not correct and would not be compliant if it were.  QB does track salaries by hour if you enter hours, and it will optionally print the hours for salaries, or not, depending in your settings in payroll settings.

 

@jstabler 

I tested this for awhile and this is what I found:  Pay stubs always appear to put the label "Qty" at the top of the earnings table, though the values in the column are hours:

CapturePayStub.JPG

 

Paycheck vouchers are different, and there the column says Hours where Salary and Hourly items are in the earnings table:

CapturePayCheckVoucher.JPG

There is a preference to print hours for Salary items, or not:

CapturePayrollPrintingPreferences.JPG

 

If you turn it off, then no hours print for Salary type items, even if you enter hours:

CapturePayCheckVoucherNoSalaryHours.JPG

 

If you add Qty based items like Commission to the paycheck, then the title of the column on Paycheck stub changes (it's sort of smart):

CapturePayCheckVoucherWithQtyItems.JPG

AND, once this happens for an employee, all future checks YTD will also have the column title change, even if you don't use the Qty based item (Commission in this case) on the future checks, presumably since the items are printed for the YTD data:

CapturePayCheckVoucherWithQtyItemsHistory.JPG

So, basically the rule is:

- On paycheck vouchers, the column title will be "Hours" until you use an item in the earnings table that is not based on hours, such as a Bonus or Commission type item.

- Once you do this, the title changes to "Qty" for the rest of the year, and then the column will contain a mix of hours and Qty.  If your time display option is set to "Minutes" then the column will contain a mix of time and qty, like "40:15" and "40.25".

 

 

 

 

View solution in original post

13 Comments
Highlighted
Community Champion

Pay stub has Qty instead of Hours

What type of item is showing Qty?  Some, like a Bonus or Commission are supposed to show Qty.

Highlighted
QuickBooks Team

Pay stub has Qty instead of Hours

Hi @jstabler.

 

It may have set up to pay employees by piece or by payroll commission in QuickBooks. You can go to employees' Payroll Info to change this.

 

There you can modify the information into Hourly Wages instead of Commission.

 

Let me show you how:

  1. Go to the Employees menu and select Employee Center.
  2. Double-click the name of the employee, then go to the Payroll Info.
  3. In the ITEM NAME column, click the drop-down arrow, then select Add New.
  4. Choose Hourly Wages and click Next.
  5. Select Regular Pay, then click Next.
  6. Enter the payroll item name and select Next.
  7. Click Finish, then select OK.

 

Also, I'll be sharing this video article as your reference is setting up an employee's payroll information: Set up employee.

 

You can repeat these steps for the rest of the employees that you need to pay hourly. Then, you can now create paychecks for them. Just select the payroll item that you've created.

 

Please let me know if you need further assistance. I'll be happy to help. More power to your business!

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Level 2

Pay stub has Qty instead of Hours

It's hourly wage. The only other payroll items we have are Holiday Pay and that shows as hourly. If you look at her paycheck detail on QuickBooks, it shows hourly. It's only wrong on the printed pay stub.

Highlighted
Level 2

Pay stub has Qty instead of Hours

All of that is set up correctly. And this is the tab in her payroll record.

Highlighted
Community Champion

Pay stub has Qty instead of Hours

Not sure why, but I can't see your image.  If you can include an inline image by clicking the Photos/Camera icon, and one of the paystub print preview, that may help.

Highlighted
QuickBooks Team

Pay stub has Qty instead of Hours

Thanks for the screenshots, jstabler.

 

The Quantity column is a default set up that shows in your paystub. For now, removing the information isn't possible. You'll want to open the paycheck instead.

 

On the other hand, the Quantity field is visible only if you use Commissions and if you're viewing using a paycheck. These are Other Payroll Items that use the Quantity field:

  • Addition, deduction, or company contribution based on quantity: Enter the quantity. For example, for mileage reimbursement, enter the number of miles.

  • Other tax based on hours or days worked: Enter the number of hours or days worked.

The payroll item setup determines whether or not you can type in the Quantity field. If you do not enter anything in the Quantity field, QuickBooks calculates the amount for the payroll item without using the Quantity field.

 

You can also reprint a paycheck in QuickBooks Desktop if you've previously printed one before. Please see this article for the steps: Reprint A Paycheck.

 

Please get back to me if you need further assistance. We're always here to help you anytime.

Highlighted
Level 2

Pay stub has Qty instead of Hours

We don't use commission at all and have never set it up. Everything is set up either hourly or salary. And it is just one or two employees that have Qty on the stub instead of hours. 

Highlighted
QuickBooks Team

Pay stub has Qty instead of Hours

Good evening, @jstabler

 

Thanks for following up with us again. It's much appreciated. 

 

In QuickBooks Desktop, when you have some employees that are salary and some that are hourly, you'll see differences when printing their paychecks/paystubs. Salary employees will only show Qty, whereas hourly will show hours. To break this down a bit more after conducting research, hourly employees will only show hours if you choose to print paycheck instead of choosing to print paystub. You can see my screenshot differences below. 

 

 

 

You can see more details in Print pay stubs in QuickBooks Desktop

 

Let me know if you have additional questions or concerns. I'll be here to guide you every step of the way. You can always reach out to us here in the Community anytime you need assistance. Take care!

 

 

Highlighted
Level 2

Pay stub has Qty instead of Hours

The employee is hourly, not salary, and Qty shows on her actual pay stub that prints with her paycheck.  I also went back and looked. Every other hourly employee's pay stub says Hours. I have no idea why she's different. She's set up exactly like all of our other employees.

Highlighted
Moderator

Pay stub has Qty instead of Hours

Let's get this sorted out, jstabler.

 

I appreciate the screenshot you're provided. To isolate this issue, ensure that your employee's earnings set up is set to hourly.

 

If it's already been set to hourly, verifying and rebuilding your data is a good start when it comes to fixing payroll-related issues in QuickBooks Desktop.

 

To Verify Data:

 

  1. Choose Window at the top, then Close All.
  2. Choose File.
  3. Hit on Utilities.
  4. Click Verify Data.

To Rebuild Data:

 

  1. Choose File.
  2. Click on Utilities.
  3. Hit Rebuild Data.
  4. You will receive a warning message to backup your company file, press OK.
  5. Click OK when you get the message "Rebuild has completed".

Once done, try to access and check your employee's pay stub. You can get more details about printing paychecks or pay stubs in the following articles below. Also, this will provide you steps on how to print multiple pay stubs in QuickBooks Desktop as well as the link in resolving printing issues:

 

When printing from QuickBooks, the Printer Setup window does not open

Print pay stubs in QuickBooks Desktop

 

Please get back to me if you continue to get the same results so I can look further into this. I'll be around to help you out.

Highlighted
Community Champion

Pay stub has Qty instead of Hours

@Tori B  "Salary employees will only show Qty, whereas hourly will show hours. "

This is not correct and would not be compliant if it were.  QB does track salaries by hour if you enter hours, and it will optionally print the hours for salaries, or not, depending in your settings in payroll settings.

 

@jstabler 

I tested this for awhile and this is what I found:  Pay stubs always appear to put the label "Qty" at the top of the earnings table, though the values in the column are hours:

CapturePayStub.JPG

 

Paycheck vouchers are different, and there the column says Hours where Salary and Hourly items are in the earnings table:

CapturePayCheckVoucher.JPG

There is a preference to print hours for Salary items, or not:

CapturePayrollPrintingPreferences.JPG

 

If you turn it off, then no hours print for Salary type items, even if you enter hours:

CapturePayCheckVoucherNoSalaryHours.JPG

 

If you add Qty based items like Commission to the paycheck, then the title of the column on Paycheck stub changes (it's sort of smart):

CapturePayCheckVoucherWithQtyItems.JPG

AND, once this happens for an employee, all future checks YTD will also have the column title change, even if you don't use the Qty based item (Commission in this case) on the future checks, presumably since the items are printed for the YTD data:

CapturePayCheckVoucherWithQtyItemsHistory.JPG

So, basically the rule is:

- On paycheck vouchers, the column title will be "Hours" until you use an item in the earnings table that is not based on hours, such as a Bonus or Commission type item.

- Once you do this, the title changes to "Qty" for the rest of the year, and then the column will contain a mix of hours and Qty.  If your time display option is set to "Minutes" then the column will contain a mix of time and qty, like "40:15" and "40.25".

 

 

 

 

View solution in original post

Highlighted
Level 2

Pay stub has Qty instead of Hours

@BigRedConsulting  Thank you so much!  I guess I was so focused when everyone was talking about commission that the bonus thing never occurred to me. We did give out a few bonuses at the beginning of the golf season, which we don't typically do. This employee was the only hourly employee to get one.

 

Also, thank you to everyone who offered suggestions. It is very much appreciated!

Highlighted
QuickBooks Team

Pay stub has Qty instead of Hours

Good afternoon, jstabler. I'm happy to hear you found out why some employee's pay stubs are showing quantity instead of hours.
 

Here's our help article database for QuickBooks Desktop Payroll, these resources may come in handy moving forward: QBDT Help Articles
 

If you have any other questions, the Community will be here to help. Have a fantastic day!

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