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Level 1

Pay tax option isn't showing in To Do list or Payroll Tax Center so I can pay bi monthly 941 taxes to IRS? This function has worked for years, but not now

 
9 Comments
QuickBooks Team

Pay tax option isn't showing in To Do list or Payroll Tax Center so I can pay bi monthly 941 taxes to IRS? This function has worked for years, but not now

Glad to have you here in the Community, @beboyd76.

 

Let's perform some troubleshooting steps so you can pay your taxes successfully. 

 

There are times that the browser stores frequently-accessed data, thus causing websites, like QuickBooks Online (QBO), to act weirdly. Let's try logging in to your QBO account using a private browser.

 

To use a private browser, here's how:  

 

  • For Google Chrome: Ctrl + Shift + N
  • For Mozilla Firefox: Ctrl + Shift + N
  • For Internet Explorer: Ctrl + Shift + N
  • For Safari: Command + Shift + N

Once logged in, go back and try to pay your taxes again to double-check. For more guidance, feel free to check out this article: Pay payroll taxes electronically or manually.

 

If this works, it means that you need to clear the browser's cache so the system can start fresh.

 

If they get the same result while using a private browser, I recommend switching to a different one. 

 

You might want to read this article to know more about payroll in QBO: Payroll 101.

 

Please know you can continue to reach me here with any additional questions. Thanks for coming to the Community, wishing you continued success.

Level 1

Pay tax option isn't showing in To Do list or Payroll Tax Center so I can pay bi monthly 941 taxes to IRS? This function has worked for years, but not now

Your suggestions did not work.  I tried the app, Chrome and Firefox.  Same result.  We ran a June 3 payroll.  The 941 deposit is due on Wednesday, June 10 and is not showing up on the Pay Taxes screen as currently due or as a future payment due.

QuickBooks Team

Pay tax option isn't showing in To Do list or Payroll Tax Center so I can pay bi monthly 941 taxes to IRS? This function has worked for years, but not now

Hey, @mthnpc

 

Thanks for reaching back out to the Community. Since you've already tried the troubleshooting steps that my colleague provided, I recommend contacting our Customer Support Team. They have additional tools to look further into your account to help you locate the option to pay your taxes. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Select Contact Us
  3. Give a brief description of the issue and click Let's Talk
  4. Scroll down and choose to Get to Callback

 

It's that easy. If you run into any trouble along the way, just let me know. Let me know how it goes. 

Level 1

Pay tax option isn't showing in To Do list or Payroll Tax Center so I can pay bi monthly 941 taxes to IRS? This function has worked for years, but not now

ANYONE HAVE AN ANSWER FOR THIS?

 

Level 1

Pay tax option isn't showing in To Do list or Payroll Tax Center so I can pay bi monthly 941 taxes to IRS? This function has worked for years, but not now

I'm having the same problem. 

QuickBooks Team

Pay tax option isn't showing in To Do list or Payroll Tax Center so I can pay bi monthly 941 taxes to IRS? This function has worked for years, but not now

Let's review your payroll schedules, @SM2560.

 

By doing so, you can check if the payment schedules are set up and assign respectively. You can verify it in the Payroll Settings.

 

If your pay schedules are already set up accurately, then I suggest getting in touch with our representative. This way they can further check the Pay tax option in the Payroll Tax Center and fix the issue. 

 

Here's a detailed information on how to assign pay schedules in QuickBooks Online. You may check this article how: Set up and manage payroll schedules

 

Let me know if you need anything else in managing your payroll. I'm always here to help you. Keep safe and healthy. 

Level 1

Pay tax option isn't showing in To Do list or Payroll Tax Center so I can pay bi monthly 941 taxes to IRS? This function has worked for years, but not now

I had the same issue happen for September 30, 2020. The Task of "Federal Taxes (941/944) payment Pay now" did not display under the Get things done (Dashboard). Does Quickbooks have an estimated time for the this bug to be fixed?

Moderator

Pay tax option isn't showing in To Do list or Payroll Tax Center so I can pay bi monthly 941 taxes to IRS? This function has worked for years, but not now

Hello Lcarey, thanks for joining here.

 

If you haven't tried logging in to your QuickBooks account using an incognito window, I recommend doing so. This can help to identify if this behavior is a browser-related issue. You can also press F5 on your keyboard or click the Reload icon on your browser to refresh the program.

 

Here are the shortcut keys you can follow:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If it works, go back to their regular browser and clear its cache to prevent any unexpected behavior. You can also use other compatible browsers in QBO. If you want to run some payroll reports in QBO, you can use the articles below as your guide:

 

 

Let me know if you have other questions. I'm here to help any that I can. Stay safe.

Level 1

Pay tax option isn't showing in To Do list or Payroll Tax Center so I can pay bi monthly 941 taxes to IRS? This function has worked for years, but not now

I just contacted Customer Support Team as recommended, I walked the agent through the issue.  We found a way to manually enter the missing Federal Taxes for the tax period ending September 30, 2020, but I still needed help with the Tax Breakdown. I was told by the agent that this was beyond his expertise, therefore I needed to contact my accountant or QB Live Expert (which the fee varies from 200-600). 

Not all accountants are familiar with Quickbooks, and we as customers should not have to pays for another Quickbooks application to get this issue resolved. 

This is an issue (bug) in the system, and a fix needs to be created and pushed to production. 

 

For other customers experiencing the same issue I have listed the path on how to enter the missing 941 Federal Tax record in Quickbooks, it's just a workaround until they fix it. You will have to manually calculate the Social Security, Medicare and Tax Withholding amounts. (please note: it varies per state)

 

Taxes>Payroll Taxes>select Enter Prior tax history>select Add Payment>the Create Prior Tax Payment window will open> Enter the Tax breakdown Create Prior Tax Payment window

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