Payroll Account is Suddenly Invalid?

Good day, @Nichole_2019. 

Thank you for posting to the Community. 

I've looked into this further and confirmed that there is no reported issue about it. I'll recommend checking your bank account on the payroll setting. Make sure you select the correct account.

However, if the error persists, I suggest contacting our payroll support.  

To contact our payroll support here's how: 

1. Sign in to your QuickBooks Online company. then select Help (?) at the top right.
2. Select Contact Us to connect with a live support agent. 
3. Enter your questions. 
4. Click Let's talk. 
5. Choose a way to connect with us. Start messaging or Get a call back.  

Please don't hesitate to let me know if you should have any questions about this or anything else QuickBooks related. Have a wonderful day.

The bank account is the same one I've been using all year. Everything is exactly the same as the payroll before this one, and it still doesn't work. I also tried the messaging feature you mentioned, was told I would be connected in 5 minutes, and stayed by the computer for an hour and never spoke with anyone. Anything else you can think of for me to try?

Hello, @Nichole_2019. Thank you for coming back and also trying the steps my colleague provided.

My co-worker and I share a common goal. That's getting you the right information you need.

Another way to get in contact with our support team is going to How to Contact Payroll Support.

I always strive to get my customers the best solution for their issue. Please don't hesitate to reach back out if you have any more questions or concerns.

I am having the same issue - help!

"Either the Repayment account, or its parent account, is an inappropriate account type. Please check the account types in your company's Chart of Accounts."

What did they say?   I can't get the chat to work or the callback - gah! 

I am also having this issue and QB help desk abandon me.

Thanks for joining this thread, JG86.

I recognize the importance of having your payroll service working back to normal. Also, the experience you had when reaching out to our support is not the impression I want to leave.

Please know I’m here to ensure you can run payroll smoothly. We’ll have to review your account to check where the issue is stemming from.

I know you’ve contacted us about the issue, but I still suggest you get in touch with our Payroll Team again. One of our agents will collect some personal data to check your account.

Then, run through the notes from your previous chat/call. From there, they’ll continue performing the troubleshooting steps.

To save time, you can either use the chat or call back option. Let me share the steps to get the contact details.

Here’s how to reach them:

1. Tap the Help icon in the upper right to open the QB Assistant window.
2. Press the Talk to a human menu and enter the issue/topic.
3. Follow the on-screen instructions to complete process.
4. Select Chat with us or Have us call you.

I’m also adding an article that contains resources to help with your payroll tasks. To view the complete guide, make sure to click the link of the topic: QBO Payroll.

Don’t hesitate to post a comment below if you need help when working in QBO. I’ll jump right back in to make sure you’re taken care of. 

I am having the same problem.  Chat was no help, trying to make me change payroll settings to liabilities and disrupt the parent personnel account and split them all up. NEED TO RUN PAYROLL!!

How do we report an issue about it?  Because it is definitely an issue.  I have changed nothing since running payroll two weeks ago.  Went back through the audit log and none of the personnel accounts have been changed, so there is nothing to correct.  It seems to be a glitch on QB end, if I am not the only one all of a sudden.

Yes this is definitely a QB issue, having changed nothing it is simply broken and there is no fix and I have not been able to run payroll for over a week.

Thanks for reaching out to the Community, finance111.
 

I've reviewed our investigations and identified there's a solved record (INV-49486) about the "Either the Repayment account, or its parent account, is an inappropriate account type. Please check the account types in your company's Chart of Accounts." message you're receiving. Intuit's Product Investigations team has reviewed this and confirmed it's caused by a repayment account being set up with an incorrect type.
 

To properly identify which account type you'll need to use, I'd recommend working with an accounting professional. If you're in need of one, there's an awesome tool on our website called Find an Accountant. All ProAdvisors listed there are QuickBooks-certified and able to provide helpful insights for driving your business's success.
 

Here's how it's used:

1. Visit our Find an Accountant webpage.
2. In the Find an expert in section, choose what you're looking for, then use your search field to enter a City or ZIP code.
3. Hit Search.
   
4. Browse through the results and find one that works best for your business. You can click each ProAdvisor's profile to learn more information about their services.
   

Once you've found an accounting professional, they can be contacted through their Send a message form:

1. Use your available text box to introduce yourself. Be sure to include details about the services you're looking for.
   
2. Enter the appropriate info in the Your name, Your email, and Your phone number (optional) fields.
   
3. Select Send message.
   

You'll additionally be able to find many detailed resources about using QuickBooks in our help article archives.
 

Please feel more than welcome in sending a reply if there's any questions. Enjoy the rest of your day!

That would be great, except mine says personnel account is inappropriate, not repayment. There is no confusion about my payroll account needing to be a payroll account.  It is set up correctly.  There is a quickbooks glitch and I would like someone to look further into it.  

I am trying to run payroll. The chart of accounts shows my payroll accounts are set as payroll accounts.  So, I don't think your "solution" of finding an accountant to change things will work, since it hasn't worked so far.

My payroll account is set up as Payroll expenditures, which is the only possibly correct way it can be set up.  So upgrading to get an accountant to tell me the same thing will not change the glitch in your system that is preventing me from submitting payroll.

We don't want you to feel this inconvenience on processing payroll, @finance111.

I want to make sure this issue is taken care of, and I'd like to redirect you to the best support group available to get this addressed right away.

Since the system doesn't allow you to submit payroll due to an inappropriate payroll account, I highly suggest contacting our QuickBooks Support Team again. I understand that you already contacted them before but they are the best support group to get your payroll account checked. They can go through into your payroll account and do some screen sharing to review the error further.

Just in case you want to view useful information about your payroll and employees, you can check out this article for the list of payroll reports available in QuickBooks Online Payroll: Run payroll reports.

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day!

So how did everyone get this resolved???

I have a professional accountant. Neither of us can figure this out. Mine says "Either the Repayment account or its parent account is an inappropriate account type. Please check the account types in your Company Chart of Accounts" 

I have an employee that needs to repay part of a fee paid for personal coaching. I set it up as a deduction under her profile. All looked good until I tried to submit my payroll and then I got this error. I cringe at the thought of having to call the helpdesk, I never get straight answers or the follow up that is promised. 

No resolution.  Started another chat and they don't respond. How is there no customer service phone number available?

Hi, finance111!

Thanks for keeping us updated on your concern. I appreciate your patience to get this fix. We'd also like this resolved as much as you do. You may check your bank account and payroll settings if it's properly setup.

If the issue persists, you can contact payroll support from Monday - Friday: 6:00 am - 6:00 pm (PT) and Saturday: 6:00 am - 3:00 pm (PT). Here's how to contact our payroll support:

1. Sign in to your QuickBooks Online company. then select Help (?) at the top right.
2. Select Contact Us to connect with a live support agent. 
3. Enter your questions. 
4. Click Let's talk. 
5. Choose a way to connect with us. Start messaging or Get a callback.  

I've also added this article if you have concerns about Running Payroll.

Please do get back on this thread if you have other payroll concerns. I'm always here to help you.

Either the Insurance account, or its parent account, is an inappropriate account type. Please check the account types in your company's Chart of Accounts.

I have the same issue. Good luck on the phone with quickbooks! i am going to have to get all new software if this is no fixed. Now my tax records are not accurate from processing payroll for 3 weeks now with some employees getting paper checks. 

Someone from quickbooks needs to get back to me. I was told they would 2 weeks ago! Absolutely ridiculous to wait this long for help and resolution. 

Thank you for reaching out to us, @networksecurity.

I'll be glad to help you with your payroll concern, and getting the right support to address this immediately is our top priority.

I suggest that you contact our Payroll Support Team. 

Here's how:

1. Select the Help icon.
2. Choose Contact Us.
3. Provide your payroll concern in the What can we help you with? field.
4. Tap Let's talk.
5. Choose Start a chat, Get a callback or Get the number to connect with us.

Our Intuit Online Payroll Full Service Payroll is open from Monday to Friday- 6am to 6pm ( Pacific Time), you can also Chat with us.

You can also check on how to manually enter payroll paychecks in QuickBooks Online for more information about payroll.  

We're always here in the Community to help. Stay safe!

Tried this more than once. Wasting my time on phone to get transferred back and forth from dept to dept. I have spent over ten hours trying to resolve this. I can't be on the phone for hours on end and nothing gets done. Is this a glitch or not?

I see the importance of processing your payroll on time, @networksecurity.

Allow me to share some steps with you on how to get around this issue so you can run your payroll efficiently. 

To get started, let’s go to your Payroll settings and update the account of your payroll to refresh the system. Here’s how in your QuickBooks Online (QBO) account.

1. Go to the Gear icon.
2. Select Payroll settings.
3. Under Preferences, select Accounting.
4. Choose your desired account name from your Chart of Accounts from the drop-down (if the correct account is already selected, toggle it by changing to another account and select the correct account again to update it).
5. Select OK after choosing the right account.

You can also check this article for more details: Payroll accounting preferences.

Once you’re all set, you can now process your payroll seamlessly. 

If you have other follow-up questions or concerns about payroll or with your QuickBooks, tag me in your reply and I’ll sprint back into action. Keeping you in working order is my top priority. Keep safe and have a good one!

This worked. Thanks for posting. 

This didn't work for me.  Still can't process payroll due to this glitch.