Hello there, @homeboy4!
Ideally, you'll only need to use one payroll account for a single subscription. With this, I'd recommend contacting our Payroll Care Team so someone can pull up your account, securely, and confirm the emails you received.
With their tools, he/she can pull up your payroll account history, confirm the type of your subscription, and help you renew it. To do so:
- Go to Help.
- Select QuickBooks Desktop Help.
- Click Contact Us.
- Enter Payroll Subscription in the Tell us more about your question: field.
- Select Search.
- Click Message an Agent.
In addition, Here's an article you can read to learn more about our support hours and types: Support hours and types.
Lastly, I've got you these helpful articles you can read for ideas about how you can manage your account and payroll transactions: Help Articles for QuickBooks Desktop Payroll.
If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.
