Payroll Center not reflecting payments

Hi there, @Spurlin9.

I'm here to help you make the recent payroll show in the Employee Center. There are times that some of the information will not reflect because it is interrupted by the updates. To fix this, you can manually update the program. Here's how:

1. Go to the Help menu at the top corner, and then select the Update QuickBooks Desktop.
2. Select the Update now tab, and then click Get Updates button.
3. QuickBooks will now update and will inform you to restart the program to complete the process.
4. Confirm by clicking the OK button. Here's how it looks like.

To learn more about updating QuickBooks Desktop, you can check out this article: Update QuickBooks Desktop to the latest release.

I've also added this article to help you track specific information about your business finances in QuickBooks Desktop: Understand reports. This contains other sub-topics such as customizing and memorizing reports in QuickBooks Desktop.

I'll be here if you have other concerns or questions. You can let me know by dropping a comment below. Take care.

Thank you for your response.  I updated Quickbooks Desktop Pro 2020 and restarted the application.  When it restarted, I received a message that some information is missing from payroll and that I need to go to the "Employees" tab and select "Send Payroll Data to Intuit".  I did that as well, and then restarted the application again.  Still have the same problem.  Even after updating Quickbooks and sending all payroll data to Intuit, the 8/21/2020 payroll still shows up under "Create Paychecks" and is marked as overdue.  Despite this, all my employees did receive their direct deposit on 8/21/2020.  But the 8/21/2020 payroll is NOT reflected on the "recent payrolls list" on the "create paychecks screen".  

I repeated all the steps (i.e., updated Quickbooks and re-sent data to Inuit and restarted) a second time and am still getting the same result.  This is becoming a bit of a nightmare and I have no idea where to go from here. 

Thank you for your response. 

I updated Quickbooks Desktop Pro 2020 as you suggested.  It updated but did not resolve the issue.  I tried restarting the program and received a new message that there is some information missing and that I need to click the "Employees" tab and then "Send Payroll Data to Inuit".  So I did that, and it said it was successful.  But it did not resolve the issue.  So I tried restarting the application again.  No error messages, but it continues to show that the 8/21/20 payroll is overdue and unprocessed (see attachment).  Despite this, all my employees did receive their direct deposits on 8/21/20, and the funds were taken from my bank account.  The 8/21/20 payroll is NOT listed under "Recent Payrolls".  When I click to "Send Payroll Data to Intuit," it does not show any unsent files. 

This is becoming a bit of a nightmare.  I am afraid to run my next payroll before resolving this issue, and my employees need to be paid tomorrow.  I am totally lost at this point and don't know what to do. 

I'm here to further guide you on the actions you need to take care of your payroll data concern in your QuickBooks Desktop Pro 2020 account, @Spurlin9. This way, you'll get to run your next payroll and get back to business in no time.

Based on your complete description of the issue above, I can see that your company data is potentially damaged. You can troubleshoot this by utilizing the Rebuild and Verify Utility tool. The said feature is used to detect the following:

• Fatal errors when you use QuickBooks Desktop.
• Data damage
• Transactions are missing.
• Run a well-data checkup to make sure your company file is error-free.

For the complete steps, here's how:

1. Go to the File menu, select Utilities, then choose Rebuild Data.
2. Select OK if you receive a prompt to back up your company file.
3. Click OK when you get the message Rebuild has completed.
4. Go to the File menu, select Utilities, then choose Verify Data.
5. Select OK when you see the message QuickBooks detected no problem with your data.
6. If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors.
7. Select Rebuild Now. Then follow the on-screen instructions to complete the process.

In case you get the same result after performing the steps above, I'd recommend contacting our Technical Support team. They can determine the cause of the issue and guide you with its fix. Here's how:

1. Go to the Help menu. 
2. Select QuickBooks Desktop Help.
3. Choose Contact Us.
4. Give a brief description of your issue, then select Let's talk.
5. We’ll provide you a few support options. Select which one is best for you.

To make sure we address your concern on time, contact us from Monday to Friday every 6:00 AM to 6:00 PM PST. Then, 6:00 AM to 3:00 PM every Saturday.

After that, you can pull up a payroll report (Payroll Summary). This way, you can check if the previously run payroll is successfully recorded. Just go to the Reports menu and select Employees & Payroll. Then you can customize it to get the data you need. For the complete details, you can check out this article: Customize reports in QuickBooks Desktop. It also includes information about Custom Summary, Transaction Detail, and QuickZoom reports.

Please let me know if you have other concerns. I'm just around to help. Take care always.

I am not sure that all those steps are necessary!! I mean, it's a good idea to use Verify Data to make sure your file's data is not corrupted. But -- I just had this same thing happen to me for the first time in 8 years of running payroll in Quickbooks Desktop. I ran monthly payroll a few days ago, it went through fine, all withholding taxes were submitted, everything was verified as OK by Quickbooks, and the employees got their direct deposits. But then Quickbooks the Payroll Center was showing that very same payroll as being overdue.

All it takes to correct the problem is to edit the payroll schedule. Input the closing date for the actual next payroll that is due, and the pay date/check date. That is all! (But, yeah, check into Verify Data -- always a good maintenance chore.)

The only thing I can think of that might have confused Quickbooks is that after the payroll was run I finally got notice from the State of the new Employer Contribution Rate for Unemployment Insurance. So I edited that percentage in Payroll Setup, after the year's first payroll was done. 

You better check and make sure the prior pay history in recorded by running a payroll summary report before assuming everything is fine, because my company's prior payroll is NOT showing up, and this will mess up all reporting for CY payroll.