Payroll - changed bank account

Good morning, @hopkinsbon. 

Congrats on making your first post here in the Community. Let's work together to get your payroll bank account changed. 

To clarify, have you done all of the steps listed below to successfully change the account? 

1. Gather bank account info and principal officer address. 
2. Set up your bank account in your chart of accounts. 
3. Check for pending tax payments and payroll transactions (direct deposits and or paychecks). 
4. Change bank account with QuickBooks Online Payroll service. 
5. Verify your bank account (If you connected manually). 
6. Change your bank account in the accounting preferences. 

For more details on each of these actions, review this guide: Change your payroll bank account. 

If you've tried all of these instructions, please let me know so we can go forward to get the best solution for your business. I'll be waiting for your response! 

yes, did all those things

I think it has something to do with the Verify process.

I verified the two deposit amounts and it indicated "Verified"  but when I go back to that screen it still indicates "your bank account is ready to be verified".  It will not accept the same amounts that were already verified.

Thanks for getting back here in the thread, @hopkinsbon. I'll point you to the right direction so you can proceed to change the bank account that's connected to your payroll in QuickBooks Online (QBO).

I recommend reaching out to our Payroll Support Team. This way, they'll be able to help you out and change the bank account that's connected to your QuickBooks payroll product. I'll gladly input the steps below so you can proceed. To begin, here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

See this article for more information: Contact Payroll Support.

Additionally, here's an article in case you'd like to set up your company payroll for direct deposit: Payroll direct deposit.

You can also check this article about changing your employee's direct deposit info: Change your employee's direct deposit info.

@hopkinsbon, it's a pleasure to have you in the Community today. If there's anything else that you'd like me to help you with, know that you can always get back to me anytime. I'll be more than happy to help you out again. Take care, and have a nice day!