Payroll checkup reversing payroll liability adjustment

Hello there, @ab201. 

I'd like to share some ways on how to fix the incorrect Payroll checkup.

The Payroll checkup shows an error because of the liability adjustment created in the payroll checkup. We'll need to delete it first. Here's how:

1. Go to the Employees menu.
2. Select Payroll Center.
3. In the Transactions tab, select Liability Adjustments.
4. Click to open the adjustment. Then, Delete.
   

Once done, make sure the SUI is unchecked in the Payroll Info. You can follow the steps below to complete the task.

1. Follow the first and second steps above.
2. In the Employees tab, find the name of the employee.
3. Click Payroll Info. Then, Taxes.
4. Under the State section, uncheck the SUI.
5. Once done, click OK to reflect the changes.
   

Afterward, run a payroll checkup to verify and review your employee's records. 

I've collected some articles about handling payroll and employee reports. If you'd like to get more info about them, check the links below.

• Manage payroll and keep track of employee expenses.
• Create a payroll summary report.

Please let me know how it goes. In case you need further assistance, I'm just here to help. Take care, ab201.

Then once I’m finished do I go back into the employee profile and check the SUI box since we do pay SUI for this employee?

Thanks for getting back to us, @ab201. Yes, you'll need to go back and check the SUI as long as the correct SUI rate is selected. 

For more insights about correcting employees' YTD or QTD, read through this article: Adjust payroll liabilities in QuickBooks Desktop.

I'll be here to guide you more with your additional concerns. Take care!

Unfortunately, this did not work. The system just booked different adjustments during the payroll checkup and then the errors in the payroll checkup showed there was SUI paid, the correct amounts but that there shouldn't have been. 

Let's make sure to fix the error message when running an adjustment,  ab201.

Normally, correcting employees' payroll information can be fixed when adjusting payroll liabilities. I recommend reaching out to our support team so they'll be able to check and investigate this further. They have the tools to pull up your account in a secure environment. You can follow the steps below:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
4. Choose a way to connect (Chat or Callback). 

For more information, you can check out theses articles for more payroll reference: QuickBooks Help Articles. You can click the + More topics button to view other payroll articles.

Reach out to us if you have any concerns with payroll adjustment. We're here to make sure that everything is taken care of. Always stay safe.

 I had this issue as well. Make sure to double check your state amounts printed on your w2.