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Hello all QB experts! I have something simple that I cannot get to work, but feel that it's complex enough to even challenge the most senior expert QBO employee (we had two cases started and they closed each case with no resolution, after 4+ hours on the phone, not sure why). So, I'm moving to the community and sharing in hopes that another company or user or QB employee has the same set up and actually has it working.
Our current product configuration is QBO Advanced integrated with QBO Payroll integrated with QB Time/TSheets. In QBO Advanced we established Projects for each Customer. The Projects automagically import to QB Time/TSheets as advertised. We then assigned the Projects to our employees so they can job cost their hours to specific Projects. Employees submit their Timesheets in QB Time/TSheets and Supervisors approve them. Administrators click the Export button and all approved Timesheets in QB Time/TSheets for each Project are imported back to QBO Advanced like clockwork. QBO Payroll is then processed in the QBO Advanced Payroll section and Payroll is processed without a hiccup. Direct deposits are made and then the following day the banking transaction appears for review and matches are made and categorized as expected.
Now we come to the part where the magic is supposed to happen according to QB Videos; we click on Projects and go the Project we want to take a look at from a reporting perspective, specifically "Costs." To the right of "Costs" there is a drop down with the options "Hourly Costs" and "Payroll Expenses." When you click "Payroll Expenses" we're supposed to see a "Payroll Expenses" account under the "Expenses" section under "Costs" which should be further decomposed to "Company Contributions," "Wages," and "Taxes" - matching the corresponding COA. But, nothing shows up. We've done everything the video said to do, but Payroll Expenses do not show up as advertised. To make matters worse, the P&L by Customer then doesn't segregate by cost objective either because the Payroll Expenses get moved to the "Not Defined" area of the P&L by Customer Report.
I'm curious if there is any QB Jedi/Wizard that knows exactly how to get this to work as advertised, or is it really a feature that doesn't work. Here is a link to the video that we're trying to replicate:
How to Use Project Profitability Reports in QuickB... (intuit.com)
I'm hoping someone can help me with this issue! Thank you in advance for your time and consideration if you take up the challenge and save the day!
Thanks for posting in the Community, @AlbertD.
We received reports regarding users having the same issue in QuickBooks Online (QBO). A ticket was already created and forward to our Product Engineers. They're now working to fix this as quickly as possible.
In the meantime, I highly suggest contacting our Phone Support team so they can add your details to our notification list. This will help our Engineers determine the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.
Here's how to reach them:
For tips and other resources, I recommend visiting our website for reference: Self-help articles.
Please let me know how the call goes or if you have any other questions or concerns. I'm more than happy to help. Have a good one!
Hi Fritz - that's awesome! They have a weeks worth of screen shots from me via Glace. I let them capture every thing we have in QB Time/TSheets, QB Online Payroll, and QBO Advanced. Hopefully they stored the hours of information and screen shots in my cases that I think were closed with no resolution since every time I call back and give the case number they say it's closed and they'll have to open another - and then I have to explain everything again - very frustrating. Some questions for you:
1. To confirm, you're saying you have seen a ticket that matches my exact issue and that its assigned to a product team? As of this morning my guess is it's an Online Payroll integration issue between QB Time and Payroll or QBO Advanced and Payroll.
2. What product is having the issue according to the ticket, since QB Time is passing the hours to the right Projects correctly (I can see the employees hours segregated across our various Projects, which match in QB Time), but when Online Payroll is run it doesn't use the same Projects to classify and segregate Payroll Expenses to the corresponding Projects thus making the "Payroll Expenses" drop down menu item not work nor the P&L by Customer.
3. When was the ticket created and forwarded to the Product Engineers? Last week? This week?
Thank you, Fritz!
Was this resolved? I am looking at the feedback and how it is done. please address. thanks
Hi there, @ervs_123.
The issue with the Payroll Expense drop-down menu has already been resolved.
If you're still getting the same behavior, I'd recommend performing some basic troubleshooting steps. That way, you can get back to your business.
To start, open your account in a private window. Sometimes too much cache build-up in your current browser can cause unexpected behavior with the product. Performing these steps would help us isolate the issue and fix it. Here's how:
Once done, go back to the Project menu and check if you're able to select the drop-down list.
If yes, clear the cache on your regular browser. If the issue persists, use another supported browser. This might be a temporary issue with QuickBooks and the current browser that you use.
Additionally, you can run some payroll reports in QuickBooks. This way, you can get a closer look at your business's finances and view useful information about your business and employees.
If there's anything else that I can help you with, please let me know in the comment section down below. I'll get back to you as soon as I can. Keep safe. .
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