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Level 1

Payroll freezes when editing employees

I have assisted payroll and every time I try to edit an employee, QuickBooks freezes. Since I am using the desktop version, it should not be an internet connection issue, I wouldn't think. 

1 Comment
Moderator

Payroll freezes when editing employees

Thanks for reaching out to the Community, Subrosa2121.

 

If you're using Quickbooks Desktop (QBDT) Assisted Payroll, you're unable to edit or change an employee's information. This is possibly why the program freezes.

 

That said, I highly suggest contacting our Assisted Payroll support team. They have tools that can pull up your account and edit the employee's information for you. Please refer to this article for the detailed steps on how to reach them: How to contact support.

 

Just in case, I'll be adding this article for future reference: Change employee payroll information.

 

Let me know if you have any other issues or concerns in the comment section. I'll be more than willing to help. Take care!

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