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This isn't the kind of situation we want you to experience. Rest assured, I’ll take note of this feedback and raise this concern with our management team. Your voice is important to us to ensure we give our users the quality service they deserve, Kasco.
We don't need another vacation payroll item to resolve this issue. We'll need to make sure we apply the correct payroll item for the Vacation Hourly Rate. The item used should show Vacation Hourly Rate not Hourly Wage. Just check for this in the Payroll Item Lists. Once done, go to the employee's paycheck and ensure the vacation item was applied there. Here's how:
- Go to Employees.
- Choose the Pay Employees, then Scheduled Payroll.
- In the Recent Payroll, select a paycheck and click it.
- A report will show. Double-click one of the paystubs.
- The check will show. Go to Paycheck Detail below.
- In the Earnings. Select the Item Name Vacation Hourly. Then, OK.
- Press Save and close.
To learn more about why sick and vacation time doesn’t accrue on paychecks and learn how to fix it in your QuickBooks Payroll, check out this article: Fix incorrect sick and vacation accruals in QuickBooks Desktop Payroll. If the same thing happens, let's make sure QuickBooks Desktop to the latest release and you meet the system requirements.
Once done, open a sample file or another company file where you can run payroll. This helps us to isolate the issue if you're having a problem with only one file and not the program itself. Here's how:
- Click File on the top menu.
- Choose Close Company.
- From the No Company Open window, select Open a sample file. Then, select any sample file on the list.
- You can also click there a company that you've previously opened. Then, tick the Open tab.
If the problem persists, there may be a damaged data in your software. We can run the Verify and Rebuild Data utilities to fix any data issues. Just follow the steps and details in this article: Verify and Rebuild Data in QuickBooks Desktop. For other troubleshooting options on fixing data damage, please refer to this article: Fix data damage on your QuickBooks Desktop company file.
Then, try opening QuickBooks Desktop and access the employee's pay stub again.
Feel free to come back if you have additional questions if you have additional questions about managing your employee's vacation leave. I'll be here to help.
