I am using Quickbooks Time and Quickbooks Desktop. Syncing is done with the Quickbooks Web Connector.
I have a new employee. I have have assigned them payroll items and have ensured that the checkbox "Use time data to create pay cheques" is checked.
However, in the Payroll Item Mapping Tool, I get the error:
"No payroll items assigned
Assign payroll items to this employee in QuickBooks first and re-import."
I have tried syncing multiple times including using the Admin account of Quickbooks Desktop in single user mode and cannot get the payroll items to import to Quickbooks Time.
As far as I can tell the new employee has the same settings as all our other employees both in Quickbooks Desktop and Quickbooks Time.
I recall that the last time we had a new employee, I had the same issue but it eventually synced after a few days and I was able to assign payroll items. I don't know what changed after a few days to fix it.
Any help would be appreciated.
I've got here steps to ensure you'll sync payroll items to your employee, @BradVander.
To get this issue rectified, let's start with running an import within QuickBooks Time. Let me guide you how:
If you can't still unable to export the employee time, you can assign another pay item to them in your QuickBooks Desktop and reassign the correct ones back and save. This will allow the integration to recognize a change made and the need to re-sync those fields.
For your reference see this article: Map QuickBooks payroll items to QuickBooks Time.
I've also added this helpful article that will provide you with the most common questions other users asked about the integration between QuickBooks Time and QuickBooks Desktop: QuickBooks Time and QuickBooks Desktop Integration FAQs.
Please feel welcome to send a reply below if you have any other questions about syncing your employee pay items to QuickBooks Time. Have a good one.
Thanks for the reply Divina.
I don't have an import option in that Quickbooks menu. I have attached a screenshot of the menu that I have.
I also don't have any payroll items at all for this employee in Quickbooks time so I can't change one and then change it back. I have a screenshot of the payroll item mapping tool as well. I think I can only attach one file per post so I will make another for it.
Good morning, @BradVander.
If you're not showing your payroll items for an employee, you'll need to sync these over from your QuickBooks. Payroll items are created in QuickBooks, so you'll assign these there, then run an import. Here's how:
If you have run an import and these aren't coming over, you'll need to reach out to QuickBooks TIme support and ask them to reset sync times for payroll items.
Then, once you see these payroll items imported, you can assign them to the employee.
Let me know what other questions you have on this, I'm here to help!
Make sure you ask them to reset sync times for payroll items and that should be the step you've been missing.
Please let me know how it goes, and I'm here if you have more questions!