Payroll Items not syncing for new employee

I've got here steps to ensure you'll sync payroll items to your employee, @BradVander.

To get this issue rectified, let's start with running an import within QuickBooks Time. Let me guide you how:

1. Sign in to your QuickBooks Time account as an administrator.
2. Next, go to the QuickBooks menu in the upper right-hand corner.
3. Then, select Import. 

If you can't still unable to export the employee time, you can assign another pay item to them in your QuickBooks Desktop and reassign the correct ones back and save. This will allow the integration to recognize a change made and the need to re-sync those fields.

For your reference see this article: Map QuickBooks payroll items to QuickBooks Time.

I've also added this helpful article that will provide you with the most common questions other users asked about the integration between QuickBooks Time and QuickBooks Desktop: QuickBooks Time and QuickBooks Desktop Integration FAQs.

Please feel welcome to send a reply below if you have any other questions about syncing your employee pay items to QuickBooks Time. Have a good one.

Thanks for the reply Divina.

I don't have an import option in that Quickbooks menu. I have attached a screenshot of the menu that I have.

I also don't have any payroll items at all for this employee in Quickbooks time so I can't change one and then change it back. I have a screenshot of the payroll item mapping tool as well. I think I can only attach one file per post so I will make another for it.

Attached is the screenshot of the Payroll Item Mapping Tool

Good morning, @BradVander.

If you're not showing your payroll items for an employee, you'll need to sync these over from your QuickBooks.  Payroll items are created in QuickBooks, so you'll assign these there, then run an import.  Here's how:

1. Open QuickBooks Time and QuickBooks Desktop.
2. Log in to QuickBooks as admin in single-user mode to perform a sync.
3. In QuickBooks Desktop, go to File and select App Management. Then, select Update Web Services.
4. The Web Connector opens.
5. Select the appropriate company file, then select Update Selected.

If you have run an import and these aren't coming over, you'll need to reach out to QuickBooks TIme support and ask them to reset sync times for payroll items.

Then, once you see these payroll items imported, you can assign them to the employee.

1. In QuickBooks Time, at the top right, select QuickBooks, then Preferences.
2. Select the Payroll Item Mapping Tool.
3. On the Employee Map tab, choose an employee's name.
4. In each hour type column, select one payroll item for each. Selections are saved automatically.  Example: Regular time: choose their regular hourly or salary.

Let me know what other questions you have on this, I'm here to help! 

Thanks Jessica,

I have tried all those steps but the Payroll Items still aren't coming over. I will contact support as you have advised.

Hi Jessica,

I have tried to contact Quickbooks Time chat support but it keeps asking me to log in to Quickbooks Time. I am logged in so I don't know what to do from here. I've attached a screenshot showing both the message and that I am logged in.

Awesome, @BradVander.  

Make sure you ask them to reset sync times for payroll items and that should be the step you've been missing.

Please let me know how it goes, and I'm here if you have more questions! 

I did a chat with the support team and they got it working again.

Thanks for your help.

Brad did you recall what they did to fix it? Whenever I call Quickbooks support they want me on single user, and I can't as I have 10 other users logged in as well. When I am able to get on single user Quickbooks support is not open.

Sorry, I can't remember. We don't use Quickbooks Time anymore either so I can't test anything out. I really should have expanded on it in that post.

What do you use now?

We use a program called ServiceBox. It does a lot more than just time tracking though and is tailored more to construction companies.