Get 50% OFF QuickBooks for 3 months*

Buy now
United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Hokiehall
Level 1
posted
3 weeks ago
last updated ‎February 17, 2026 12:46 PM

Payroll not calculating taxes

We recently had an issue with our credit card payment. The card on file had been compromised and was de-activated.  The new card did not arrive before the monthly payment was attempted. The payment attempt was rejected.  The new card is now on file and the payment was successful. However, my payroll still says the subscription is still inactive even though I have verified everything.  No taxes or FICA are being deducted even though the monthly payment has been successfully made.  How can I get this taken care of.  Thanks.

Solved
Reply Join the conversation
Best answer 3 weeks ago
Solved

Best Answers
Candice C
QuickBooks Team
QuickBooks Team
3 weeks ago

Payroll not calculating taxes

Hey, @Hokiehall. 

 

It's great to see you back in the Community! 

 

With the details you gave, I recommend contacting our Customer Support Team for further assistance. They'll be able to review your account and see why this is occurring. Here's how: 

 

  1. Go to the Help menu. 
  2. Press the QuickBooks Desktop Help/Contact Us option. 
  3. Enter your question and hit Let's talk. 
  4. Scroll down and choose to Get a callback. 

 

Feel free to come back and let us know how the call goes. We want to ensure that this get taken care of as soon as possible. Have a great day! 

View solution in original post

Reply Join the conversation
1 Comment 1
Candice C
QuickBooks Team
QuickBooks Team
3 weeks ago

Payroll not calculating taxes

Hey, @Hokiehall. 

 

It's great to see you back in the Community! 

 

With the details you gave, I recommend contacting our Customer Support Team for further assistance. They'll be able to review your account and see why this is occurring. Here's how: 

 

  1. Go to the Help menu. 
  2. Press the QuickBooks Desktop Help/Contact Us option. 
  3. Enter your question and hit Let's talk. 
  4. Scroll down and choose to Get a callback. 

 

Feel free to come back and let us know how the call goes. We want to ensure that this get taken care of as soon as possible. Have a great day! 

Reply Join the conversation
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Featured
Small Business Tax Tips
(view in My Videos)Note: For more information, check out this article.
Read more
Three Things - Tips for Starting Your Own Small Business
The moment you decide to launch a new venture, you enter a crucial phase of...
Read more
QuickBooks Quick News: December & January Product Updates
In this month's episode of Quick News, Emma will go over recent product upd...
Read more

Need to get in touch?

Contact us