Payroll Setup Error

Hello there, @TV Bent. We know setting up payroll is essential when running a business. Let us help you resolve the error your clients are experiencing.

QuickBooks Desktop (QBDT) provides a detailed report that can help you find the specific error message and determine the root cause of the issue. By analyzing the error report, you can know the root of the problem and identify the necessary steps to resolve it. I'll show you how:

1. In the error message, click the View Report link. 
2. Double-click the file ReportHeader.xml. 
3. On your keyboard, press CTRL F to open the search box, then enter Exception String 0 in the search field. 

After that, the system will navigate you to the report's error message section. You can locate the specific error message by looking for the Exception String 0 section.

Once done, for a detailed process of fixing the error you received, scan the article to guide you further. 

Moreover, I'll leave this link as your reference in handling the scheduled payroll inside QBDT: Set up and manage payroll schedules. 

You can reach us anytime if you have any other payroll concerns. We'll be here to assist you. Have a good day!

I tried this fix, but none of the error messages matched what mine says.

Thanks for joining in this discussion, @Clansang.

It's our priority to help you set up payroll in QuickBooks Desktop (QBDT). However, can you specify what error message you're getting? This way, we can diagnose the problem and provide an accurate resolution. You may also include a screenshot in your response so we can have a visual of the issue.

Please click the Reply button below to add a response, and I'll get back right away to assist you further. Keep safe, and have a great day ahead.

Sent you an attachment??

Hi there, TV Bent.

Thank you for getting back to us.

Upon further research, I found there's an ongoing investigation regarding the QBDT 22/23 Payroll setup crash error when going to the payroll setup wizard after getting the latest QBDT product update. Referred to as INV-97468. I recommend reaching out to the Desktop Customer Support Team to be added to the list of affected users. You will receive email updates and get notified once the issue is resolved.

Here's how to contact Support:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account select Continue and then Continue with my account.
6. We'll email you a single-use code. Enter your code and select Continue.
7. If you have more than one account, select the account you want to use and then Continue.
8. Select to chat with us or Have us call you.
 

The following article provides additional information: Contact QuickBooks Desktop Support 

Please feel free to reach back out in the comments if you have any other questions. I'll be here to help in any way that I can.

No one has reached out to me. Whenever I've asked for a callback, no one has ever responded??

I'm not a programmer so I don't understand all this mumble jumble. That's why I pay Quickbooks for support to fix these types of errors. Another accountant I know is having the same problem.

This should be addressed and fixed by the Quickbooks support team.

I'm getting the same error.  When I open the ReportHeader.xml file and search for the error code requested it just says: 

System.Exception: exception thrown in background task at Intuit.QuickBooks.Payroll.Shared.Util.IndeterminateProgressWorker.DoWorkInternal(String initialProgress) at Intuit.QuickBooks.Payroll.Shared.Util.IndeterminateProgressWorker.DoWorkOut(String initialProgress) at DAM.UPSFactory.RunPayrollInterview()

Doesn't appear to be any known fix.  

Thank you for sharing the error code you've encountered, @IMVIZE. I'm here to share possible fixes.

The error code and investigation mentioned in the thread affect Desktop Assisted Payroll and Desktop DIY Payroll users. With this, may I know what version you're using? It can help me narrow down where the issue is coming from and provide more troubleshooting for you.

In the meantime, please make sure that you saved the file locally and are signed in as an administrator while in the single-user mode. Check the employee and payroll item lists for any items with special characters in their names. If there are, remove or merge the duplicates.

To learn more about what you can do to resolve errors: Fix error codes 00000 XXXXX in payroll setup.

Here's an article that can guide you in pulling up reports in the future: Create and run your payroll.

Please let me know if you need help with QuickBooks or have any other inquiries by clicking the Reply button below. I'll be available and ready to assist you. Enjoy your day, and be careful!

Desktop '22

Thank you for letting us know about your QuickBooks Desktop (QBDT) version, TV Bent.

We understand that the QBDT 22/23 payroll setup crash error is causing disruption in your workflow. We'd like to inform you that there's an ongoing investigation (INV-97468) to solve the issue.

To help you get updated on the matter, we suggest contacting our QBDT support team. They can add you to the list of affected users and notify you via email once the issue is resolved.

Here’s how:

1. Open QuickBooks.
2. Go to Help, then choose QuickBooks Desktop Help/Contact Us.
3. Click Contact Us.
4. Enter a brief explanation of your issue, then select Continue.
5. Sign in to your Intuit account, click Continue, and then Continue with my account.
6. We'll email you a single-use code. Type in your code and select Continue. If you have more than one account, pick the account you want to use and then Continue.
7. Choose to either chat with us or Have us call you.

In case you need guidance with setting up and managing payroll schedules, you can refer to this article: Set up and manage payroll schedules.

Feel free to reach out to the Community if you have concerns apart from setting up your payroll. We're here to help you in any way we can.

Did you ever find a resolution to this?

Yes, guybluff. I'll share with you the resolution for the Payroll Setup Error.

The INV mentioned in the thread has already been closed. Let me provide the troubleshooting steps to help you resolve the issue and proceed with setting up your Payroll.  

Firstly, we need to locate the error message and fix it. Here's how:

1. Click the View Report link from the error message.
2. Double-click the file ReportHeader.xml.
3. To open the search box, press CTRL F on your keyboard, then enter Exception String 0 in the search field.

You will be directed to the error message on the report, which appears after the words Exception String 0. 

Once you identify the error message, follow Step 2 in this article to resolve it: Fix error codes 00000 XXXXX in payroll setup.

If you still encounter the error message despite performing the above steps, you will have to update your QBDT software and Tax table. After doing so, restart the computer on which the QBDT software is installed before attempting to access the Payroll setup wizard.

I hope this helps, guybluff. Let me know how it goes. If you require further assistance with Payroll setup in QuickBooks Desktop, I'll be a post away. Take care!