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Level 1

Payroll Stub Email Problem

My employee is not getting his paystub like he used to. I create a paychecks  2 employees and e-mail the 2 paystubs. QB says that both the e-mails are sent. In the employee sent e-mail it says that the e-mails are sent, but only 1 employee get the e-mail.

It is send from a gmail account. Only 1 e-mail shows as sent in there. If I go in and send it again, the employee gets the e-mail, so I know its not getting blocked or going to spam.

This  has been happening for 2 months. 
The entire look of sending forms has changed.

How can I get the e paystubs sent as 1 time.

5 Comments 5

Payroll Stub Email Problem

The employee's email address is possibly damaged, Prem.

It looks like there's an issue with the employee's email since the other one received their pay stub. I'd suggest asking your employee for another email address to help us isolate the behavior. Once you have it, go to his/her profile and change it there.

Here's how:

  1. Click Employees at the top, and then select Employee Center.
  2. Find the employee's name.
  3. Go to the Address & Contact section.
  4. Change the Main Email.
  5. Click OK.

Once done, try to run and send a dummy payroll to see if the same thing happens.

Aside from emailing the pay stubs, QuickBooks Desktop also have the View My Paycheck feature. This lets your employees access their paychecks 24/7. You don't need to email the pay stubs anymore because after running payroll, you can automatically upload them.

Please keep me updated with the results after sending the sample pay stub. You can leave a reply, and I'll get back to you.

Not applicable

Payroll Stub Email Problem

I am having a consistent problem in QB 2019 of not being able to e-mail pay stubs because it tells me the form is too large. This is ridiculous because it is Intuit's form. PLEASE HELP!!!


Payroll Stub Email Problem

Hi there, lauraens.


Let's try a few troubleshooting steps that can resolve common issues when working in QuickBooks Desktop. Here's how:


  1. Update QuickBooks Desktop to the latest release
  2. Repair your QuickBooks Desktop for Windows

Once done, please send a pay stub to check if that's successful. Just in case you're still getting the same message, please reach out to our Char Support Team so they can double-check on the error message.


Here's out to reach out to them:


  1. Go the Help menu and select QuickBooks Desktop Help.
  2. Click Contact Us.
  3. Let them know that you're having issues when sending your pay stubs.
  4. Click Continue, then click Start messaging.

Let me know if you need anything else. 

Level 1

Payroll Stub Email Problem

I am having an issue with 1 employee's paystub not going out. It sent just fine for years and then suddenly this week I get a message that the form would not send. I changed his email address to an alternate and got the same result. I have already checked all of our setting and done a rebuild (twice) and have no errors.

Any advice on how to troubleshoot further?


QuickBooks Team

Payroll Stub Email Problem

Hello there, @JHawkins344.

Thanks for reaching out to us here in the Community. I appreciate you for taking the initiative to perform some steps to resolve the issue. I'm here to make sure you can get that email going.

Have you updated your QuickBooks Desktop to its latest release? Keeping your software up-to-date helps you always have the latest features and fixes. 


Here's how:


  1. Go to the Help menu and then Update QuickBooks Desktop.
  2. Under the Update Now tab, select the Reset Update checkbox to clear all previous update downloads.
  3. Click Get Updates to start the download.
  4. When the download finishes, restart QuickBooks and accept the option to install the new release when prompted.


Once done, launch the QuickBooks and try sending test emails to yourself. If you continue to get the same error, I recommend reaching out to our Customer Care Support team. 


  1. Select QuickBooks Desktop Help from the Help menu.
  2. Click Contact Us.
  3. Type in a short description of your concern, then Continue.
  4. Choose a way to connect with support.


I'm sure that an agent would be happy to assist you with any questions that you have. For more details about our support availability, refer to this article: Contact Support


You can also turn on the automatic update to make sure that your QuickBooks Desktop is always updated. Please check this article and follow the Schedule future automatic updates steps: Update QuickBooks Desktop.


Visit me here again in the Community and keep me posted on your progress with sending paystubs to your employee. I'm determined to help you succeed.

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