My employee is not getting his paystub like he used to. I create a paychecks 2 employees and e-mail the 2 paystubs. QB says that both the e-mails are sent. In the employee sent e-mail it says that the e-mails are sent, but only 1 employee get the e-mail.
It is send from a gmail account. Only 1 e-mail shows as sent in there. If I go in and send it again, the employee gets the e-mail, so I know its not getting blocked or going to spam.
This has been happening for 2 months. The entire look of sending forms has changed.
The employee's email address is possibly damaged, Prem.
It looks like there's an issue with the employee's email since the other one received their pay stub. I'd suggest asking your employee for another email address to help us isolate the behavior. Once you have it, go to his/her profile and change it there.
Click Employees at the top, and then select Employee Center.
Find the employee's name.
Go to the Address & Contact section.
Change the Main Email.
Once done, try to run and send a dummy payroll to see if the same thing happens.
Aside from emailing the pay stubs, QuickBooks Desktop also have the View My Paycheck feature. This lets your employees access their paychecks 24/7. You don't need to email the pay stubs anymore because after running payroll, you can automatically upload them.
Please keep me updated with the results after sending the sample pay stub. You can leave a reply, and I'll get back to you.
Once done, please send a pay stub to check if that's successful. Just in case you're still getting the same message, please reach out to our Char Support Team so they can double-check on the error message.
Here's out to reach out to them:
Go the Help menu and select QuickBooks Desktop Help.
Click Contact Us.
Let them know that you're having issues when sending your pay stubs.