Payroll Stub Email Problem

The employee's email address is possibly damaged, Prem.

It looks like there's an issue with the employee's email since the other one received their pay stub. I'd suggest asking your employee for another email address to help us isolate the behavior. Once you have it, go to his/her profile and change it there.

Here's how:

1. Click Employees at the top, and then select Employee Center.
2. Find the employee's name.
3. Go to the Address & Contact section.
4. Change the Main Email.
5. Click OK.

Once done, try to run and send a dummy payroll to see if the same thing happens.

Aside from emailing the pay stubs, QuickBooks Desktop also have the View My Paycheck feature. This lets your employees access their paychecks 24/7. You don't need to email the pay stubs anymore because after running payroll, you can automatically upload them.

Please keep me updated with the results after sending the sample pay stub. You can leave a reply, and I'll get back to you.

Hi there, lauraens.

Let's try a few troubleshooting steps that can resolve common issues when working in QuickBooks Desktop. Here's how:

1. Update QuickBooks Desktop to the latest release
2. Repair your QuickBooks Desktop for Windows

Once done, please send a pay stub to check if that's successful. Just in case you're still getting the same message, please reach out to our Char Support Team so they can double-check on the error message.

Here's out to reach out to them:

1. Go the Help menu and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Let them know that you're having issues when sending your pay stubs.
4. Click Continue, then click Start messaging.

Let me know if you need anything else. 

I am having an issue with 1 employee's paystub not going out. It sent just fine for years and then suddenly this week I get a message that the form would not send. I changed his email address to an alternate and got the same result. I have already checked all of our setting and done a rebuild (twice) and have no errors.

Any advice on how to troubleshoot further?

Hello there, @JHawkins344.
 

Thanks for reaching out to us here in the Community. I appreciate you for taking the initiative to perform some steps to resolve the issue. I'm here to make sure you can get that email going.
 

Have you updated your QuickBooks Desktop to its latest release? Keeping your software up-to-date helps you always have the latest features and fixes. 

Here's how:

1. Go to the Help menu and then Update QuickBooks Desktop.
2. Under the Update Now tab, select the Reset Update checkbox to clear all previous update downloads.
3. Click Get Updates to start the download.
4. When the download finishes, restart QuickBooks and accept the option to install the new release when prompted.

Once done, launch the QuickBooks and try sending test emails to yourself. If you continue to get the same error, I recommend reaching out to our Customer Care Support team. 

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

I'm sure that an agent would be happy to assist you with any questions that you have. For more details about our support availability, refer to this article: Contact Support. 

You can also turn on the automatic update to make sure that your QuickBooks Desktop is always updated. Please check this article and follow the Schedule future automatic updates steps: Update QuickBooks Desktop.

Visit me here again in the Community and keep me posted on your progress with sending paystubs to your employee. I'm determined to help you succeed.

All my employees email address are accurate in their profile - it is a QB glitch that they need to fix immediately.

Please let us know right away

Hello there, @PjS27.

I would love to assist you in achieving your goal. However, could you please provide me with more details regarding your concern about your employees? Did you encounter any error messages? It would be helpful if you could attach a screenshot to help me better understand the issue and provide you with an accurate resolution.

I'll wait for your reply, or if you have any other questions, please let us know. We're always here to help. Have a great day.