Payroll will not update

Yes, my subscription is active.  Can prepare payroll for other clients.  Just seems a little strange to me.

I appreciate your swift reply, Balancedbooks. At times, internet disruptions can prevent payroll updates. Let's collaborate to ensure you can effectively update your account in QuickBooks Desktop.

I would like to know if you experienced any error messages during the process. Knowing this will help me investigate further and give you the correct solution if needed.

First, please verify that the internet cable is connected to your PC. You can unplug it and plug it back in. You can also reach out to your internet provider for any maintenance updates. Once done, update your payroll to the latest release again.

If the issue persists, we can use the QuickBooks Tool Hub to fix common problems in QuickBooks Desktop. Please remember to back up your company file first to keep your data safe.

Next, follow these steps to download and install QuickBooks Tools Hub:

1. Close the QuickBooks application.
2. Download the most recent version (1.6.0.8) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. Once the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

Locate the Program Problems to resolve common issues that arise when opening or using the program. Refer to this page for more details: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Furthermore, you can generate and execute your payroll in QBDT to make sure that your payroll reflects the updated information: Create and run your payroll.

Don’t forget that the Community is ready to assist you with any payroll subscription concerns and issues. We are always here to guide you.