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Gma Sonshine
Level 1

Payroll

Is anyone else having problems running QB Desktop Assisted Payroll with 2020?  I just downloaded to 2020 about 6 weeks ago.  I am a bookkeeper with more than 14 payroll clients and every week I am having to call QB because I can't run my payroll for one or another company.  I have two outstanding "tickets" right now.  I'm frustrated with this and was wondering if others are having the same problem.  

2 Comments
JessT
QuickBooks Team

Payroll

Hi Gma Sonshine,

 

I can see the struggle that you're facing every time you process payroll. I would feel the same way if this happens to me.

 

If the issue you mean is about getting an unrecoverable error, then yes, other users are getting the same thing. We're also adding them to the open tickets. For now, what we can do is wait for the feedback from our engineers, and I can assure you that they are working on this case.

 

If you have other questions, please don't hesitate to go back to this thread.

Gma Sonshine
Level 1

Payroll

Yes, for one of my clients I have that nasty unrecoverable error (for about 3 weeks now).  But for a different EIN I now get an error msg when sending payroll.  Message 9000 which I guess is the kiss of disaster.  This was discovered on Wednesday.  I called today and was told that the problem was fixed and it wasn't.  I still can't send my payroll.  I will see what happens on Monday when they call me back as that will be the last day I can run it with direct deposit.  

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