Payroll

Hi Gma Sonshine,

I can see the struggle that you're facing every time you process payroll. I would feel the same way if this happens to me.

If the issue you mean is about getting an unrecoverable error, then yes, other users are getting the same thing. We're also adding them to the open tickets. For now, what we can do is wait for the feedback from our engineers, and I can assure you that they are working on this case.

If you have other questions, please don't hesitate to go back to this thread.

Yes, for one of my clients I have that nasty unrecoverable error (for about 3 weeks now).  But for a different EIN I now get an error msg when sending payroll.  Message 9000 which I guess is the kiss of disaster.  This was discovered on Wednesday.  I called today and was told that the problem was fixed and it wasn't.  I still can't send my payroll.  I will see what happens on Monday when they call me back as that will be the last day I can run it with direct deposit.  

Is anyone else having problems with their Assisted Payroll - I have been on the phone with them 3 times today - my payroll is not going through.  They tell me its an engineering problem with all Assisted Payroll customers?!

I have 51 men/women not paid today and they keep telling me since 8 this morning "they are working on it..."

My employees need to be paid!

This is ridiculous that they knew there was a problem and did not tell their customers?  I have no recourse, if i cut 51 paper checks who knows if eventually the direct deposit goes through and then they will be paid twice!!???

HELP 

I know the importance to pay your employee's on time, @CLaSala.

Our team already identified that there was a delay with offload from a banking company that was connected with QuickBooks. We're now taking steps to address this problem. Please know that this is a top priority for us, and it will remain so until it is entirely fixed. 

Please note the following information on when your employees can receive their payroll and debits to your bank account.

Employee Credits:

All Direct Deposit paychecks dated 6/14/2022 will be deposited into the employee's account before 5 pm. All employees with DD paychecks dated 6/15/22 will also be paid on the same date.

For Employer debits:

If the employer uses JP Morgan as their bank they will see the debit before 5 pm today. If the employer uses another bank they will see the debit tomorrow.

Also, I'd recommend reaching out to our customer support if you have any other questions about your payroll. I know you already contacted them many times but they're the best team that can check your account securely.

 I've added these articles that will help you check the status of your direct deposit:

• Check the status of an employee's direct deposit
• The employee did not receive direct deposit created in QuickBooks Desktop Payroll

Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible. Take good care!

My employees received their direct deposit, but the funds were not withdrawn from the bank account.  I called QB Desktop Assisted and they said they were aware of this.  I also asked why on Friday when I tried to run 06/13 payroll it wanted to charge me $100 for a late check run (1 day turnaround).  With this in mind my client said I could run direct deposit on 06/14.  What I found out today was that I would not be charged the $100 as this is another issue that is under investigation.  Annoying.  

Intuit/QB - Not Professional, Not Competent

1.  You have an issue with Assisted Payroll - you don't alert your clients

2.  You continue to have the issue over DAYS- you still do not alert your clients

3.  A client calls your customer support 5 times, throughout a day almost 12 hours of calls/emails - Not until the last call at 6 pm does the representative decide to tell me "mam, it is 5 pm Pacific ST - not a single person prior acknowledged this important piece of information - to ask your client what time zone are you in?

4.  51 Employees need their checks today - many have bills auto withdrawn (mortgage, utilities, car pmts) and no one at Intuit/QB cares- you have thousands of subscriptions. 

Shame ON YOU and I have no recourse- not a single thing.  I can opt to create paper checks but fear that the DD will go through and they will be paid twice.

What RECOURSE DOES THE SMALL BUSINESS PERSON HAVE? 

I hear you out, CLaSala.

I want to make sure I'm covering everything and addressing all of your queries.

First of all, there's no need to cut paper checks. The payments will appear by the of the day today (6/15/22).

I appreciate you for letting us know about your experience with the support. Please know this is something Intuit doesn't want you to come across in your future interactions. Rest assured that we will submit a complaint on your behalf to our payroll team. This way they can review the whole experience and may reach out for more information.

To help you with future tasks and tips when using QBO, you might want to visit our Help Articles.

I want to make sure that you're able to get back to running your business as soon as possible. I'll be around if you need help with anything about QuickBooks.