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TammyM12
Level 3

Payroll

client brings me a flashdrive with a backup of his QB19 desktop file.  I work in it and then save backup and return to client.  Client then restores that backup and processes their weekly payroll.  This time client forgot to restore my backup copy and processed this week's payroll.  We are Wondering what is the best way to make the file whole again.  Client has about 40 hourly employees.  A couple of employees have direct deposit, the rest are paper checks.    Client keys in hours for all employees.  My work is a large bank reconciliation for 3 bank accounts, ACH journal entries, month end journal entries.  Thank you for your recommendations.   

Solved
Best answer July 21, 2021

Best Answers
JessT
QuickBooks Team

Payroll

Hi TammyM12,

 

Thanks for getting help with your client's backup file. I'll share ways on how you can handle it.

 

Usually, an accountant’s copy is provided to an accountant for any changes or corrections, but I don’t think this is the case in your situation because your client was able to send direct deposits.

 

Your client can send you another copy of their updated file so you can redo your work. Or, they can restore the backup you have with your changes and recreate the payroll, whichever works best for both of you. If they want the second option, they can create an unscheduled payroll for the non-direct deposit paychecks and create replacements for those processed through direct deposits.

 

Let me know if you have additional questions about this. Take care and have a good one!

View solution in original post

1 Comment 1
JessT
QuickBooks Team

Payroll

Hi TammyM12,

 

Thanks for getting help with your client's backup file. I'll share ways on how you can handle it.

 

Usually, an accountant’s copy is provided to an accountant for any changes or corrections, but I don’t think this is the case in your situation because your client was able to send direct deposits.

 

Your client can send you another copy of their updated file so you can redo your work. Or, they can restore the backup you have with your changes and recreate the payroll, whichever works best for both of you. If they want the second option, they can create an unscheduled payroll for the non-direct deposit paychecks and create replacements for those processed through direct deposits.

 

Let me know if you have additional questions about this. Take care and have a good one!

View solution in original post

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