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nsingleton
Level 1

Paystubs

My employer sent me the invite for workforce but I keep getting an error message that says There is something wrong on our end we are working on it! SO what do I do now?

3 Comments
CharleneMae_F
QuickBooks Team

Paystubs

I'll make sure you're able to accept the invite, nsingleton.

 

Usually, when a user encounters unexpected behavior, we can perform basic browser troubleshooting to resolve this. The error could be a browser-related issue.

 

Let's start by accessing the email invite via a private/incognito browser. Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

Once signed in, open the email and click the Accept invitation link. If it works, we'll have to go back to your regular browser and clear the cache to eliminate the junk files.

 

If the same thing happens, we can use other supported browsers. It could be that the one you're currently using right now has a temporary problem with QuickBooks Workforce. 

 

Additionally, here are some helpful references that you can check to help manage your paychecks and W-2s:

 

 

I'm only a few clicks away if you need assistance with your other QuickBooks tasks. You can always tag me in your comments.

CharleneMae_F
QuickBooks Team

Paystubs

Hi nsingleton,

 

Hope you’re doing great. I wanted to see how everything is going about accepting the email invite from your employer you had yesterday. Was it successful? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

nsingleton
Level 1

Paystubs

Thank you it was helpful and did get resolved

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