Hi - I didn't see the phone number or email for customer support on this. QBO shows both payrolls processed successfully but they didn't go to our banks. I contacted chat - waited an hour and mckinsey closed after less than 5 minutes saying she waited long enough for a response as i was scrambling to get to the screen. it's now been another 11 minutes with no response and this is a big issue for us! 

Thanks!

My company payroll has not been processed either, even thou I have conformation

Hello @MikeW3,

We were alerted to a third-party issue with direct deposit processing this morning that has delayed the deposit of employees' paychecks into their accounts. The issue has been resolved and your employees should expect to see the funds available in their bank account by end of the day today.

We know how critical each paycheck is to your team. This is, even more, the case in our current environment. Thank you for your patience as we focus to ensure your employees’ funds are available as soon as possible.

I tried using the chat button with a phone call back,   I received 3 phone calls back,  two operators dropped my call,  one guy gave me a phone number that does not work. 

I need help with a payroll expert as one of my reports is not working correctly after I up dated my QuickBooks and I can not balance.

Can you please give me the name of someone that I can speak to. 

Very fustrated.

Patty 

Payroll tax forms aren't displaying correctly.

Hi, @crs4.

I'd love to help you achieve your goal. However, I need more information to get me on the same page.

Would you mind telling me more about your concern? What specific payroll tax form are you referring to? Any details can help us provide the exact steps to resolve this.

Looking forward to your reply. Have a pleasant day ahead!