Thanks for sharing your concern here in the Community, @Renee104.
I'm glad that you've reached to our customer support. I've got additional info that can fix your W-2 printing issue.
Sometimes local internet cache files stored in the system can cause unexpected behavior in the product. This can be the reason why you're unable to change your printing preferences in QuickBooks.
Let's access your account in a private window and change the printing settings again. This way, we can check if the issue is browser-related.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
If you're able to alter your preferences, then let's clear the cache in your web browser or try using a different supported browser. It could be a temporary issue with QuickBooks and the current browser that you use.
If you're still getting the same result, update the Adobe Reader/Acrobat to its latest version or repair its installation. This will fix most of the printing problems in QuickBooks Online.
For more recommend fix in other printing issues, click article: Resolve QuickBooks Online printing issues on browsers for Windows.
I'm just a reply away if you have other questions with the QuickBooks Online Payroll. Just add the details of your concerns in this thread and I'll help you out. Have a great weekend.
