Hello @chugheshci,

Thank you for posting here in the Community. I can share some steps so you can record the payment made outside the program.

Since you don't have the option to change the payment method and you've already paid through the state website, you can record the payment manually in QuickBooks. This would remove the taxes due in the Pay Liabilities section.

Here's how:

1. Click the Employees tab, then choose Payroll Setup. 
2. Proceed to step 5 (Year-to-Date Payrolls).
3. Select Continue.
4. If your company has issued pay checks this year, choose Yes, then select Continue.
5. Click Edit on Tax Payments.
6. Press the arrow next to the quarter you would like to enter tax payments in.
7. When a quarter is selected, the window will open all taxes owed within that quarter. There will be three columns: QuickBooks - Calculated Amount, Total Amount You've Already Paid, Balance Remaining. Enter the payroll tax payments you've made.
8. Once all payments have been entered for a quarter, select the next quarter and repeat the process until all tax payments have been entered.
9. Select Done Entering in Tax Payments when you have completed entering payments.

I've also attached an article you can use to update a bank account for state tax e-payments in QuickBooks: Change bank account you use to make e-payment for tax liabilities.

Drop me a comment below if you have any other questions related to state taxes. I'll be happy to help you some more.

The original post was about an error message "One or more scheduled liability payments is missing information that will. . . "  This is NOT just a Maryland SUI problem.  I live in PA,  and have no Maryland employees.  I still get this error and just did a live chat with "Lemuel A".  After he asked me a couple questions again, ones that I had already answered, he apologized and said he was chatting with 5 people at the same time ?!?!?!  How can you help anyone that way?  Then he wanted remote access to my computer.  Not while he is chatting with 5 different people at the same time, he might fix someone else's error on my Quickbooks and make things worse for me.  I am still getting the error every week when paying liabilities.  Nothing has changed with my company in over 10 years, so it has to be an Intuit upgrade that messed this up.  Please get it fixed ASAP.  I does not affect my paying liabilities, it is just terribly annoying. . .   Thanks!

When I open Payroll Setup I do not see any step 5 or Year to Date Payrolls like you mentioned.  I am attaching a screen shot of what it looks like for me.  

I just replied that I was unable to find step 5.  I did figure it out but obviously my screen and tabs are labeled differently.  I followed all steps to enter the payment.  BUT, where did it go???  There are no checks in my register for the amount I entered and paid, there are no checks to the Virginia Employment Commission that match that amount when I do a system search.  The balance due no longer shows up in my "pay liabilities" window so what was it paid with our out of???

Good evening, @chugheshci. 

Thanks for following the thread and sharing your concerns. 

It sounds like you may have some data integrity issues with your company file, that are causing your payment to not show. I've included some steps below to scan your file and repair any potential data integrity issues that are in it below. 

To Rebuild:

1. From the File menu, choose Utilities, then Rebuild Data.
   • 
2. Hit OK if you receive a prompt to backup your company file. 
3. Once the backup has completed, the Rebuild utility will automatically start. 
4. Select OK when you get the message "Rebuild has completed". 

To Verify:

1. Under the QuickBooks File menu, select Utilities, then choose Verify Data.
   • 
2. Tap on OK when you see the message "QuickBooks detected no problem with your data".

Now you can re-enter your payment as mentioned in the steps above. For further information about this process, take a look into Resolving Potential Data Issues. 

Please let me know how it goes. If you have additional questions or concerns, don't hesitate to ask. I'll be here every step of the way. Take care! 

Reply

@chugheshci  Try looking in the Payroll Center, on the Transactions Tab, under year-to-date adjustments.  You didn't actually enter a check by following the steps above.

The Virginia Employment Commission (not Intuit) requires that you efile and epay the form and the contributions at the same time.  This is due to a 01/01/21 change in VA law.  QuickBooks makes that process seamless and saves copies of all your filings in an easy-to-find folder on your computer, along with tracking and proof of payment within the QB program. 

I HIGHLY recommend paying and filing the form together through QB.  Unfortunately, Maryland has thrown a wrench in the works with their new Beacon site, so we can no longer pay through QB at all.  That is making me very sad....

@JimFromPA  Have you EVER had any Maryland employees or epaid in Maryland?  If not, then your problem my be fixable by following the steps listed earlier in this thread.  On the Pay Liabilities Tab, in the center at the bottom of the screen, find a link that says Manage Payment Methods, or Change Payment Methods.  Look for the warning triangle on each liability and fix whatever the problem is.  

So if that method didn't actually enter a check, how do I enter the check?

Yes, the VEC requires you to pay online BUT NOT through QB.  I have always went directly to their site to file and pay.  That requirement has not changed.  Even QB's instructions say to choose "check" for the payment method if you plan to pay through their site.  Check is no longer an option and only epay can be chosen.  I have already filed and paid online through the VEC for 1st qtr.  All I am trying to do now is record the payment in my check register. If I try to create the form by selecting the VEC, then "view/pay" it only creates the form then gives me an error message that it's late an the VEC doesn't accept late filings.  I cannot go any further than this step.  I wasn't late paying or filing, I'm just late recording the transaction.  Plus what happens if for some reason I'm late in the future, it won't allow me to file or pay?? everything has worked fine for years and years and years and now this.  I'm required to upgrade my QB since I'm using 2018 by May 31.  I want my data correct before transferring so this is time sensitive since everything, including payroll functionality, will be discontinued on that date.  

I followed those instructions, no problems were found, tried to record the payment again as per the previous instructions, same problem.  It disappears from my pay liabilities window but where is the check??  I searched my check registers and used "find" and cannot locate the check.  Everything worked fine until a recent payroll update.  Why is "epay" the only option when I went in to fix the error with the VEC and why can't I choose "check" for the payment method?  I know the VEC requires electronic filing and payments but they DO NOT require that to be done through QB.  This is a time sensitive issue as my current QB (2018) will have services discontinued on 5/31.  I have purchased the newest version but I do not want to upgrade with existing errors. I spent over 2 hours on the phone with QB support last week and had to disconnect due to an appointment.  The representative said they would call be back in 1 hour.  That was last Thursday and I have not gotten a call back. 

@chugheshci  You will simply need to record a regular check (not a payroll liability check).  If you check your balance sheet, it is likely that the funds are still sitting in the payroll liabilities account, even though the liability has been satisfied by the adjustment.  Without actually looking at it, I can't be sure, but that would be my educated guess.

I have encountered this message on numerous files of different versions and different windows versions.  It appears to be a bogus glitch that just goes away on its own.  I am ignoring it and not wasting time trying to fix something unfixable.  Intuit needs to get it's game on 

Still getting the same message about clicking a button that does not exist.

@Catherine_B  It's been almost a year.  Are we ever going to get a fix for this issue? 

For those of us with Maryland SUI, now or in the past, we cannot click on the e-payment history tab for payroll liabilities without the program crashing.  It happens in all versions of QB desktop, across many years, across many clients, so please don't tell me to rebuild my data file, or repair my program, or do a clean reinstall.  We need the engineers to actually fix the program.

I agree, Catherine. This program crash was acknowledged almost a year ago and we were promised a fix, but nothing has been done.  The failure to resolve an issue of this magnitude is unacceptable. 

Thanks for joining us here, @bmore.

I'll share some information about the unrecoverable error when e-filing MD SUI. The status of the investigation has already been closed. Our engineers confirmed that there are no changes to the filing rules with Maryland.

If the program will crash when attempting to e-file, you'll want to run our QuickBooks Tool Hub. This is where you can get the tools we have to help fix QuickBooks Desktop issues.

Here's how:

1. Close QuickBooks. Then, download QuickBooks Tool Hub. Save the file on your desktop.
2. Open the downloaded file (QuickBooksToolHub.exe). Follow the on-screen steps to install and agree to the terms and conditions.
3. Double-click the icon on your Windows desktop to open the tool hub.
4. From the launchpad, select Program Problems. It'll take 2-3 minutes to complete.

Once done, restart your computer and try e-filing again. See this article for details about the tool hub: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

If you're still getting the same result, please contact our Payroll Support so we can escalate the case. Follow these steps to reach out:

1. In your QuickBooks, press F1.
2. Select Contact Us.
3. Enter a brief description of the issue, then tap Continue.
4. Click either Chat with us or Have us call you.

Additionally, here's a reference for a compilation of articles you can use when using payroll: Help Articles for QuickBooks Desktop Payroll.

Please know that you're always welcome to reply anytime if you have follow-up questions or concerns. I'll be around to help. Have a good one.

The error occurs not when trying to efile MD SUI.  The error that crashes QB every time is when you click on the E Payment Status tab.

@ShiellaGraceA  It has nothing to do with efiling MD SUI.  It has everything to do with ePAYMENT history. and it IS NOT FIXED!  I am not happy that you want me to waste another several hours of my time to reopen this can of worms that has never been fixed.  Why don't you have one of those folks call me and I will yet again explain the issue?

Unfortunately, many customers and payroll processors have reported the error repeatedly.  The QuickBooks Tool Hub was noted earlier in the thread, and running it or a program repair does not fix the issue.  It's incredibly frustrating that this has been an issue for so long with no real communication that it's being worked on.  We've had official QuickBooks team members assuring us that it's being worked on, and I can understand and empathize that times are tough during the pandemic - but just something that will allow me and other customers easily check E-Payment history would make our lives significantly easier.

Is it an issue with Maryland's new system? Or is the issue due to QuickBooks E-Payment process being revoked because of Maryland's new Unemployment Portal?  I think everyone will agree that at this point, we just want a properly function E-Payment system.  This includes being able to check on the status of E-Payments.

Hi, this was a big help. The state of OH changed the way that JFS was working (a new web portal). It seems that something in this change caused QB to consider that the OH Unemployment Insurance setup was in need of attention. In my case "Manage Payment Methods" wasn't available, but "Start Paying Electronically" was, and it took me to the same place. I went to "Scheduled" then in "Edit" for "OH Unemployment Insurance." There was nothing wrong with the account information, but I hit "Finish" without changing anything and this had the effect of getting rid of the error. Now I'll find out what happens when I actually run payroll,...

So glad I read your thread. We no longer operate our business in Ohio, just in Az. Following the advice on a earlier thread I checked to make sure there were no flags on payroll items. There was not! However I noticed on Ohio items( they were inactive)   there were no account numbers. Put bogus numbers in and hit finish and Errol message is now gone! I still cannot look at at all previous e payments in payroll center but I can circumvent that by running specific report. This has been beyond frustrating! 5 hours over 2 day span with tech support did absolutely nothing to help problem. Amazing that this issue has been going on over 2 years and QB doesn’t have a patch to fix issue. 

This was the issue for me in Ohio as well. Thanks for figuring this out. Too bad the bandits at Intuit are not really much help.

It's a bug Intuit refuses to fix.  We all need to band together on this and file a complaint.  

Yes, it's a software bug intuit refuses to acknowledge or fix.

I want to ensure this will be taken care of, @dso0216.

Let me direct you to the best available support to further investigate the root cause of the error. To start, I'd suggest reaching out to our Customer Care team. They have the necessary tools to look into your account and check the set up. Here's how:

1. In your QuickBooks Desktop (QBDT) program, go to the Help menu.
2. Then, select QuickBooks Desktop Help.
3. Next, click Contact Us.
4. From there, enter a brief description of your issue, then select Let's talk, and then choose a way to connect.

To ensure you'll be assisted immediately, visit our support hours page. 

Also, running payroll reports in QBDT is easy. This will help you get a summary of your employee details, company information, and business finances.

Stay in touch if you have any other payroll-related concerns. I'll be always around to help. Take care.