Hi,@tippykayak :I would download QB 2017, move my file, then condense. Mainly because then the old file, the backup file, and the archived file will all be on t...

As I said, I've already contacted Customer Support and I am waiting for the data support team to respond.I appreciate that you are trying to help, but you still...

That isn't actually the problem. I've done it 6 or 7 times now, often with QB support, and it fails. Each time, it is different transactions that don't convert....

Is there an option to condense a QBO file? Or somehow archive old transactions? I'm trying to convert to desktop, but I think it keeps timing out in the middle ...