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Ashworkz
Level 2

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

 
126 Comments
Rea_M
QuickBooks Team

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

Hello there, Ashworkz.

 

I'm here to ensure you're able to pay your federal tax payment electronically in QuickBooks. This way, you can submit your payments on time and keep your account updated.

 

When paying your taxes electronically, you'll have to enter your EFTPS login credentials carefully so the agency will not reject the e-payment.

 

You can update your EFTPS credentials. This way, you can resubmit your federal e-payments and resolve the password issues. Once done, let go to the Pay Liabilities tab in the Payroll Center page to void the rejected payment so you can resubmit another one. Here's how:

  1. Go to the Employees menu.
  2. Select Payroll Center.
  3. Choose the Pay Liabilities tab.
  4. Go to the Payment History section, then open the rejected payment.
  5. Once opened, right-click the check image.
  6. Select Void Liability Check.

 

After voiding, the liability will show up in the Pay Taxes & Other Liabilities table again so you can resubmit the payment. Just make sure to unchecked the Remember my information for next time box so you can input your new login credentials. For the detailed steps, kindly refer to this article's Submit e-payments section: E-Pay tax liability payments. It also contains answers to the most commonly asked questions about e-payments.

 

In addition, you can go to the E-Payments tab so you can check the status of the e-payed federal tax. You can check out this article for the complete information: Check e-pay status. It also contains instructions on how to check an e-file status.

 

Please let me know if you have other concerns. I'm just around to help.

Ashworkz
Level 2

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

I have already done that, several times for both FUTA and 941 payments that were due for the first quarter.  The PIN and password used for EFTPS transactions did not change, and I was able to log on to the EFTPS site with that information.  I tried re-entering the information within QB, but payments continued to be rejected. I have subsequently made the payments directly myself to insure timeliness of deposits.  This appears to be a problem with QB or the Intuit interface, not with EFPTS.  I'd like have it resolved before I need to make another federal epayment for this client.

JonpriL
Moderator

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

Hello @Ashworkz,

 

Since your tax payments are still rejected after following the steps above, I'd recommend contacting our Payroll Care Team. They have the tools to further look into the account and can also create a case to be submitted to our engineers for further investigation.

  1. Go to Help.
  2. Select QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Select Search for something else.
  5. Enter Rejected Tax Payments in the Tell us more about your question: field.
  6. Click Start a Message.

In addition, here's an article you can read to learn more about our available support: Support hours and types.

 

Lastly, I've got you this helpful article for ideas about how you can manage your payroll: Help Articles for QuickBooks Desktop Payroll.

 

If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.

Bec7
Level 1

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

I'm having the exact same problem, had it in Q2, and now for Q3 again.

Rejected payments despite having a current password and Pin for EFPTS. 

I can log in via one browser (Chrome) but not in another (Edge) in case that has some impact on the situation.  Last resort I will pay via their system, not thru QB if necessary. 

Pretty frustrated. Can you help?
Currently on a long hold for chat assistance. 

Maybelle_S
QuickBooks Team

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

Hello there, @Bec7.

 

We can update your EFTPS credentials in QuickBooks Desktop (QBDT). This way, your information will resubmit to EFTPS. Once done, go to the Pay Liabilities tab on the Payroll Center page to void the rejected payment so you can resubmit another one.

 

Here's how:

  1. Go to the Employees menu.
  2. Select Payroll Center.
  3. Choose the Pay Liabilities tab.
  4. Go to the Payment History section, then open the rejected payment.
  5. Once opened, right-click the check image.
  6. Select Void Liability Check.

I've also added this great resources about rejected payments in QBDT:

Feel free to post again if you need further assistance from me. I'm always here to help.

Bec7
Level 1

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

Thanks for your response. I voided the transaction, set up a new password on the EFTPS website, then went back to QB to resubmit the payment. I clicked off 'remember my password' entered the new password along with my pin but shortly afterwards I received the notification the the payment was rejected - this time by an authentication error. 
I'd welcome your thoughts on this. 

In the meantime I went ahead and submitted my payments directly at the EFTPS website. 

ReyJohn_D
Moderator

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

You're most welcome, @Bec7.

 

I can share additional info and steps to ensure you can submit EFTPS payments seamlessly in QuickBooks Desktop (QBDT).

 

To prevent authentication error when submitting EFTPS payments through QBDT, there are a few points to remember. First, please ensure you meet the following requirements when changing your EFTPS password in QBDT:

 

Then, try to change your EFTPS password in QBDT using the same credentials you used on the EFTPS website. For the detailed steps, please check out this article: Update your EFTPS Internet password.

 

Once successful, you can toggle the payment method into check. This refreshes the setup which resolves unexpected error when submitting them. Here's how:

 

  1. Go to the Employees menu and select Payroll Center.
  2. From the Pay Liabilities tab, click on Change Payment Method.
  3. On the pop-up, click Continue.
  4. Select Check as the Payment (deposit) method. Click Next, and then tap Finish.

After that, let's attempt to make the EFTPS payments again. This time, please select E-pay as the payment method.

 

If the issue persists, I recommend getting in touch with our support team. This way, they can check your account securely and investigate further the root cause of this issue. To achieve this, you can follow the steps given by my peer @JonpriL. Before doing so, please review our support hours to ensure they can assist you on time.

 

If you wish to use a different bank account for your e-payments, you can browse through this article for the detailed steps: Change bank account for e-payments. Also, I've got this handy resource for more tips about e-payments in QBDT: Understand e-pay in QuickBooks Desktop.

 

You can always get back here in the Community if you have more questions about managing your payments in QBDT. I'd be glad to hear more from you in the comment section. Take care and stay safe always.

pracctg
Level 2

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

I am still getting rejected federal tax payments for multiple clients who I do payroll for.  It is annoying and Intuit QuickBooks needs to resolve this!

pracctg
Level 2

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

I am still having this problem -- for multiple clients!  Intuit needs to resolve this.

MirriamM
Moderator

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

Hi there, pracctg. I can see the urgency of getting this resolved.

 

I have some workaround for you to help fix the issue. You can delete or void the rejected payment and then resubmit the e-payment.

 

To delete, here's how:

  1. Go to the Employees menu at the top. 
  2. Select Payroll Center.
  3. Choose Pay liabilities tab.
  4. In the Payment History section, open the rejected e-payment.
  5. Click on Delete.

To void, follow these:

  1. Go to the Employees menu at the top. 
  2. Select Payroll Center.
  3. Choose the Pay Liabilities tab.
  4. In the Payment History section, select the E-Payments tab.
  5. If the status is Agency Rejected, the agency has rejected the payment and sent a reason code and possible solutions.
  6. Click on the Agency Rejected link.
  7. Check the payment information and the problem and solution messages sent by the agency.
  8. Hit Void Rejected E-payment.

Once done, you can now resubmit the 941 e-payment. After submission, I recommend checking the status again.

 

For more information about rejected e-payment, see this article: Handle an e-payment that has been rejected by the agency.

 

Please let me know how things go on your end. I'm always here to lend a helping hand. Take care.

pracctg
Level 2

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

Yes - over and over again - for multiple companies.  Intuit QuickBooks needs to get this figured out.  Year end is coming up!

pracctg
Level 2

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

Yes, over and over again - for multiple companies.  Intuit/QuickBooks needs to get this figured out.  Year-end is coming up!

Tired of this
Level 1

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

I am - i have followed all of the instructions, changed my password at the EFTPS website, and in QuickBooks.  Voided the rejected payments and resent - rejected again.  Now I have penalties because they are late.

 

What am I doing wrong?

GlinetteC
Moderator

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

I can see the many challenges you've had with submitting the Federal E-Payment, Tired of this.

 

Since you've tried all the needed steps to successfully re-submit the payments yet, you're still getting the same result, I'd highly recommend reaching out to our Payroll Support Team. They have the tools to start a screen-sharing session with and can further assist your right away with this matter.

 

Here's how to contact them:

 

  1. From the Help menu, select Quickbooks Desktop Help.
  2. Click on Contact Us.
  3. Select Search for something else.
  4. In the Tell us more about your question field, enter "rejected tax payments".
  5. Click on Start a Message.

Also, please take note of our support hours to ensure we can attend to your needs.

 

Keep me posted on how the call goes. I want to make sure your Federal E-payment concern is taken care of.

deejayHB929
Level 1

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

I am having this very same issue. All of my credentials are correct. My payroll is up to date. I can login and file directly to the Federal EFTPS website.  But Quickbooks keeps reporting my payments as rejected. I think the issue is in the software and not with the user.

JessT
QuickBooks Team

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

Hi deejayHB929,

 

The ability to send tax payments is an important thing to do to keep your business compliant with the government.

 

We'll help you check to see why you kept on having rejected payments. However, you have already done the things we can suggest from here. Therefore, I would recommend reaching out to our Payroll Support. That way, they can check to find the root cause of the issue. They can also use the screen sharing tool to see your setup.

 

If there's anything that I can help you with, please don't hesitate to go back to this thread.

shkabani
Level 1

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

I had the same issue recently while filing my Fed 941. The first error was "password expired...". After changing the password, the error was "authentication failed". I spoke to QB tech support. He asked me to do a software update in QB Desktop. After the update, I retried the epay and it worked. Hope this helps.

MCLehman
Level 1

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

So far nothing I have seen in this thread actually resolves the issue.  Not being able to contact a human at this point is beyond frustrating.  I've changed passwords with EFTPS - no problems EVER logging into EFTPS yet QB has decided to reject over and over and over.

Rasa-LilaM
QuickBooks Team

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

Thanks for joining this thread, MCLehman.


I appreciate all your efforts in trying to fix the EFTPS issue in QuickBooks. I recognize the importance of using electronic services in paying taxes. This feature helped save business time.  


We’ll have to determine the cause why QuickBooks decides to reject the password. The process requires us to collect your personal data to access an account. I suggest contacting our Payroll Support for further investigation.


One of our specials will review the setup for your EFTPS account. Then, guide you in creating a password that will work with QuickBooks.


We have improved the way you can connect to our support team. You can get a call back to speak with an agent or chat for real-time assistance.


Here’s how:

 

  1. Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
  2. In the Have a Question window, scroll down to choose the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Press the Search button to display the Get Phone Number or Start a Message button.

I’m also adding articles to help you in the future. From there, you’ll get answers to frequently asked questions about e-payments and instructions to update the EFTPS password.

Feel free to visit the Community again for any other questions or concerns about QuickBooks. I’ll be around to answer them for you. Have a good one.

mamac40
Level 1

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

I am also having this issue.  I logged on to EFTPS without issue with the credentials I do have, and even re-entered the credentials into QB desktop.  I am still having this issue.

mamac40
Level 1

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

I just tried to go through the steps to get to desktop support through the QB desktop, and am unable to type anything.  I need to get this issue resolved, as my taxes are now over a week late.  Who can help me with my issue?

MonicaM3
Moderator

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

 

Hello @mamac40,

 

I definitely understand how important it is to get your taxes paid, and how unnerving it can be when you get an error message trying to do so. Let’s get this checked off the list for the year. You mention you aren’t able to type anything when trying to request support. I’d like to ask you to try these steps in order:

 

  • Update QuickBooks manually:

         1.  From the Help menu, select Update QuickBooks Desktop.

         2.   Go to Update Now.

         3.  Then Get Updates.

 

  • Close and Restart QuickBooks.

 

  • Try the Contact Us option using the steps above.

 

I’ll be looking forward to hearing from you and that you were successfully able to connect with our Support team. If you have any other questions, please let me know. I’m simply a comment away.

stefanieb
Level 1

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

Hello

I'm having the same issue I've update QB I've updated my info on EFTPS website and still I have my payment rejected !   When is Intuit gonna fix this !

Jessica_young
QuickBooks Team

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

Hello, @StephanieB.

This is frustrating, and I want to get you the help you need as quickly as possible!

You'll want to reach out to our Support team; they have the tools to start a screen-sharing session with and take a look at your account in a secure environment.

 

Here's how to contact them:

  1. From the Help menu, select Quickbooks Desktop Help.
  2. Click on Contact Us.
  3. Select Search for something else.
  4. In the Tell us more about your question field, enter "rejected tax payments".
  5. Click on Start a Message.

Please let me know if you have any other concerns within QuickBooks, I'm here to help! 

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