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Intuit

Check e-file or e-pay status

Learn how to check e-file or e-pay status for QuickBooks Desktop Payroll Enhanced.

To ensure that your payment or form is received by the agency in a timely manner, it is important that you monitor its status after submitting it in QuickBooks Desktop. We show you how to check e-pay and e-file status. And answer some frequently asked questions.

Note:

  • You must have an active QuickBooks Desktop Payroll Enhanced subscription.
  • Processing times vary from agency to agency. Some tax agencies can take 24 to 48 hours (or longer) to process electronic forms or payments. And others process immediately.

Check an e-pay status

  1. Select Employees from the main menu, then Payroll Center.
  2. From the Payroll Center, select the Pay Liabilities tab. pay liability tab in QuickBooks Payroll Center
  3. In the Payment History section, select the E-Payments tab. e-payments tab in QuickBooks Payroll Center
    • If the status isn't dating, toggle between the All Payments tab and the E-Payment tab. Doing so will refresh the list.
  4. Select the View link in the Audit Trail column for more details.

Check an e-file status

  1. Select Employees, then Payroll Center.
  2. From the Payroll Center, select the File Forms tab. file forms tab in QuickBooks Payroll Center
  3. In the Filing History section, select the E-Filings tab.
    • If the status isn't updating, toggle between the Saved Filings tab and the E-filings tab. Doing so will refresh the E-Filings list.
  4. Select the View link in the Audit Trail column for more details.

  • Submitted to Intuit - The e-payment or e-filed form has been submitted to Intuit.
  • Intuit rejected - Intuit has rejected the e-payment or e-filed form. This can occur if there is a problem with the information submitted with the payment or form. Or there was a problem with the server connection. If the status indicates that Intuit has rejected the payment or form, please contact us.
  • Submitted to agency - Intuit has sent the e-payment or e-filed form to the agency.
  • Agency rejected - The agency rejected the e-payment or e-filed form. And sent a rejection message (and solution).
  • Agency accepted - The e-payment or e-filed form was successfully processed by the agency. And the transaction is complete.

Yes. An email is sent to you after submitting your e-payment or e-filing to let you know if your e-payment or e-filing was accepted or rejected. This is sent to the e-mail address you provided to Intuit when you enrolled with the agency.

If you get this error when trying to open the e-Payment or e-Filing history:

your email address is invalid or missing error screen in QuickBooks

  1. Select the Close button.
  2. Go to Company> My Company, and select the edit icon.
  3. In the Email field, correct or add the email address as necessary.
  4. Select OK to save the changes. You should now be able to open the E-Payment History or E-Filing History without getting the error.

If you are prompted to "Check E-payment status" when creating a new E-payment, update the status of your E-payments. The status of your payment may be out of sync with Intuit's records.

  1. Go to Employees menu > Payroll Center.
  2. From the Payroll Center, go to the Pay Liabilities tab.
  3. In the Payment History section, select the E-Payments tab.
  4. Next to Status of E-Payments as of ##/##/##, select Refresh.

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