Find out why your e-filed tax form or e-paid tax payment was rejected and how to fix it.
If you received a message in QuickBooks, or a notice from the IRS or state agency that your e-filed tax form or e-payment was rejected, don’t worry. We’ll help you understand why and what you need to do to fix and resend it.
|Note: Not sure which payroll service you have? Here's how to find your payroll service.|
Duplicate tax filing
This means that the IRS or state agency received two tax forms with your info for the same period. This typically happens if you’ve used more than one payroll provider in the same quarter and forgot to cancel one.
Account number is invalid or incorrect
This means either your Federal Employer Identification Number (EIN) or state account numbers are incorrect in QuickBooks and don’t match what the agencies have on file for your business.
Form was sent too early
Some agencies don't accept early filings or payments, especially if you’re trying to e-file or e-pay before the filing period ends. Resend your filing or payment closer to the due date.
Tax deposit or filing schedule is incorrect
This means your IRS or state tax deposit schedule or filing schedule was changed by the agency and the payment or form was sent at the wrong time.
Common rejection reasons for QuickBooks Desktop Payroll Enhanced only
Federal e-file/e-pay PIN is incorrect
When you set up your federal e-file and e-pay in QuickBooks, you need to get PINs for each. The e-file PIN is a 10-digit number. Your e-pay PIN is a 4-digit number. If you can’t find, don’t know, or have recently changed your bank account and didn’t generate a new e-pay PIN, contact the IRS.
- IRS E-File Help desk: 866-255-0654
- IRS EFTPS (e-pay) Help desk: 800-555-4477
Update these next time you make your payment or file your form in QuickBooks.
Uncheck the Remember my information for next time box, then update your PIN. Select the Remember my information for next time box again to save the new information.
Internet password (for e-pay) expired
Your Internet password for EFTPS is a 12-30 character password that you use to log in to EFTPS.gov. While your e-pay PIN is a 4-digit pin associated with your e-pay bank account. Change your EFTPS Internet password. Then resend your e-payment or e-filing.