Question

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

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QuickBooks Desktop

Level 10

Hello there, Ashworkz.

I'm here to ensure you're able to pay your federal tax payment electronically in QuickBooks. This way, you can submit your payments on time and keep your account updated.

When paying your taxes electronically, you'll have to enter your EFTPS login credentials carefully so the agency will not reject the e-payment.

You can update your EFTPS credentials. This way, you can resubmit your federal e-payments and resolve the password issues. Once done, let go to the Pay Liabilities tab in the Payroll Center page to void the rejected payment so you can resubmit another one. Here's how:

Go to the Employees menu.
Select Payroll Center.
Choose the Pay Liabilities tab.
Go to the Payment History section, then open the rejected payment.
Once opened, right-click the check image.
Select Void Liability Check.

After voiding, the liability will show up in the Pay Taxes & Other Liabilities table again so you can resubmit the payment. Just make sure to unchecked the Remember my information for next time box so you can input your new login credentials. For the detailed steps, kindly refer to this article's Submit e-payments section: E-Pay tax liability payments. It also contains answers to the most commonly asked questions about e-payments.

In addition, you can go to the E-Payments tab so you can check the status of the e-payed federal tax. You can check out this article for the complete information: Check e-pay status. It also contains instructions on how to check an e-file status.

Please let me know if you have other concerns. I'm just around to help.

A

AshworkzAuthor

I have already done that, several times for both FUTA and 941 payments that were due for the first quarter. The PIN and password used for EFTPS transactions did not change, and I was able to log on to the EFTPS site with that information. I tried re-entering the information within QB, but payments continued to be rejected. I have subsequently made the payments directly myself to insure timeliness of deposits. This appears to be a problem with QB or the Intuit interface, not with EFPTS. I'd like have it resolved before I need to make another federal epayment for this client.

J

JonpriL

Level 9

Hello @Ashworkz,

Since your tax payments are still rejected after following the steps above, I'd recommend contacting our Payroll Care Team. They have the tools to further look into the account and can also create a case to be submitted to our engineers for further investigation.

Go to Help.
Select QuickBooks Desktop Help.
Click Contact Us.
Select Search for something else.
Enter Rejected Tax Payments in the Tell us more about your question: field.
Click Start a Message.

In addition, here's an article you can read to learn more about our available support: Support hours and types.

Lastly, I've got you this helpful article for ideas about how you can manage your payroll: Help Articles for QuickBooks Desktop Payroll.

If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.

JessT

Moderator

Hi deejayHB929,

The ability to send tax payments is an important thing to do to keep your business compliant with the government.

We'll help you check to see why you kept on having rejected payments. However, you have already done the things we can suggest from here. Therefore, I would recommend reaching out to our Payroll Support. That way, they can check to find the root cause of the issue. They can also use the screen sharing tool to see your setup.

If there's anything that I can help you with, please don't hesitate to go back to this thread.

S

sjm51

I have had the same issue with the same results. Why do we have to sit on hold for hours and let YOUR QB team tie up our computers and our time that is very valuable? Are you not able to work with your wonderful team and get this resolved. I see this has been going on since May 2020. Please just get this problem
FIXED ASAP so we can work. This is not a plus for the company you work for.
Get them on it ASAP!!!!!!

1

101Office

This is the 2nd problem I've run into today. My payments have NEVER been rejected by EFTPS until the first payment of 2021. Please please please fix this!!!

S

shkabani

I had the same issue recently while filing my Fed 941. The first error was "password expired...". After changing the password, the error was "authentication failed". I spoke to QB tech support. He asked me to do a software update in QB Desktop. After the update, I retried the epay and it worked. Hope this helps.

S

stefanieb

Hello

I'm having the same issue I've update QB I've updated my info on EFTPS website and still I have my payment rejected ! When is Intuit gonna fix this !

Jessica_young

Level 4

Hello, @StephanieB.

This is frustrating, and I want to get you the help you need as quickly as possible!

You'll want to reach out to our Support team; they have the tools to start a screen-sharing session with and take a look at your account in a secure environment.

Here's how to contact them:

From the Help menu, select Quickbooks Desktop Help.
Click on Contact Us.
Select Search for something else.
In the Tell us more about your question field, enter "rejected tax payments".
Click on Start a Message.

Please let me know if you have any other concerns within QuickBooks, I'm here to help!

K

kerimoe

I'm having the same issue and none of the "fixes" have worked for me either. I have to login to the EFTPS website to make the payments. It's very annoying!

R

ReyJohn_D

Moderator

I'd also feel upset when something doesn't work the way it's intended to, @kerimoe.

Since all suggested fixes didn't work, I recommend reaching out to our support team. They can open a case for you or escalate this issue for further investigation.

You can follow the steps given by my peer @Jessica_young to get in touch with one of our representatives. Just make sure to review our support hours guide so they can assist you promptly.

For now, you're on the right track in paying your taxes through the EFTPS website.

Also, you have the option to change your bank account for your e-payments. For more tips, please head to this link: Understand e-payments in QuickBooks.

I can always give you additional EFTPS insights if you need one. I'm here to lend a hand.

V

valprice1

New Member

Just adding information for all on this thread - EFTPS now REQUIRES a password change every 13 months for those of us paying through a 3rd party platform like QuickBooks Desktop. They will NOT tell you this on the EFTPS website, and your existing password will still work to log in there, even though it is expired for QB payment purposes. You will need to log in to EFTPS and change your password. Then when you next pay your taxes through QB, you will need to update the saved credentials on the payment confirmation screen. Since QB doesn't allow you to update these unless you are actually making a payment, and won't show you what is stored there at any time, this can create extreme frustration. The next time you pay federal payroll taxes, take care of each of these steps, then mark your calendar for next year, because it will happen again!

Also, you can send a request for a waiver of penalties, citing the situation, in response to the penalty notice. The government had been pretty understanding of the situation last fall when they instituted the change. I'm hoping they will continue that understanding at least through this first annual change.

A

AshworkzAuthor

As the original poster of this question, I can report that I am still, eight months later, not able to process EFTPS through the QB Desktop program. There is nothing wrong with the internet password or login information with EFTPS, or the way it is entered in QB. This problem just suddenly occurred at the beginning of the year, after having worked perfectly up until that time.

I will tell you all that I have tried all of the tips and tricks that the Intuit/QB teams have suggested, none of which is particularly high tech or other than routine maintenance. None of it has worked. I had a telephone consult with a tech specialist who recommended running database utilities, verifying, and compressing the data. That was all done, no errors found in the data file, yet the federal tax payments function still comes back with an error.

The next step recommended was to allow a QB tech person to work with the data to the tune of about $800. No. Just no.

D

dso0216

New Member

Time to switch. I'm already out $900 + and 1 client lost because of this mess. I'm done.

M

mfouchi

As of Jan 10, 2021 its also happening to me after following all suggestions on this thread. These automated replies are ridiculous.

I did everything in every post in this thread - none of it worked.

Still rejecting - had to manually pay through EFTPS

Was hopeful about resetting pasword on EFTPS website, then trying again in QB while unchecking the 'remember' box.... no dice. Tried it twice for both of my companies.

I'm not going to waste my time on a support call. I've been dragged through that process one too many times... hours later I get off the phone and am no better off. I know tech support has to take you through all the mundane steps, but dear god... I don't have hours to spare nowadays.

Intuit - is there any way of skipping the front line tech-support soldiers and going straight to a live, human, high-level tech support engineer who would have already read this thread and can take it from there? Or could you just pass this along to one of them so they can find the real issue and report back?

I

I_LOATHE_INTUIT

Did it to me, also. This happened c. 2 years ago and I was stupid enough to fall for their explanations and to follow their instructions like a bleating sheep.

I really admire the corporate policy of pretending that issues are new and simple to fix, when they have to know that it is an ongoing software fubar and the fix is going to hurt like crazy.

M

mfouchi

Hey everybody,

I came back to maybe help someone else who is about to throw their monitor out the window.

So, you'll see my past last month about being just as frustrated as everyone else and the answers not helping.

Well, I _think_ I've figured out the secret - and Intuit's answers are partially correct, but incomplete.

After I made that post, I just gave up and paid it manually thru the EFTPS system. I kept researching, and found a few things:

Yes, EFTPS is starting to require regular password changes, which is what prompts this mess to happen.
Yes, you need to change it on the EFTPS website.
- A related warning - your new password needs 14 characters. Be sure to do that because EFTPS only allows a password change every 10 days. See: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/trying-to-pay-our-eftps-today-quickbooks-indicated-my-password/00/483863
Yes, you need to follow the instructions Intuit has provided to clear out your info in the QB submit window and put your new info back in.
HOWEVER, it seems that there is some sort of delay between changing your password on EFTPS and it propagating through their system to reach the area that allows Quickbooks to login with it.

I don't remember how long you had to wait. Unfortunately, I came across this information a month ago and forgot where I read it, so if anyone else finds it, please post here to save the sanity of future QB users. I just paid my January taxes and it went through.

INTUIT SUPPORT: Please take note, if others start verifying that this is the correct solution, please add this to your knowledge base for your automated replies.

C

Child of God

I just saw your post. It looks like the password has to be 12 characters only. I will try that.

Jen_D

Level 8

It's nice to see you here, @Child of God,

Let's make sure you're able submit your payments in QuickBook using the new password. Please note that if you recently updated the bank account for e-payments, the IRS will provide a new set of PIN for it. This is normally the reason why some users are still getting issues when sending their payments to the agency.

Then you need to update it in QuickBooks using the steps in this article: Change bank account you use to make e-payment for tax liabilities

After getting the correct PIN and updated the Internet Password, you also need to update this information inside QuickBooks. Use the steps below:

Go to the Employees menu then Payroll Center.
Click on the Pay Liabilities tab.
In the Pay Taxes & Other Liabilities section, select the liability to pay, and select the View/Paybutton.
Mark the Federal payment then make sure to select the E-Pay button.
Update the Withdraw On date to at least 1 business day in advance of the day you are sending the e-payment, then select E-pay.

Note: To be debited a day after sending, contact the IRS directly instead of using QuickBooks Desktop to process the payment.
Remove the check mark in the Remember My Information for next Time check box.
In the E-Pay Login window, enter the new login information. It's crucial that you enter your login details carefully to avoid having your e-payment rejected by the agency or not processed in a timely manner.
Enter any other missing information and select Submit.
(Optional) Print the confirmation notice that appears, indicating that Intuit has received your request and will submit your e-payment to the correct agency.
Hit Close.

The next time you make e-payment, re-enter your 4-Digit PIN and EFTPS Internet password, and select the Remember My Information for next Time option.

Check out the following links to guide you with the process:

If the same issue happens again, I recommend reaching out to our Support Team. They can initiate a viewing session with you and help diagnose the company file to verify what causes the problem. If needed, they can also report this to our engineers for further investigation.

Refer to this article for our contact options and support availability: Contact QuickBooks Desktop support

Let me know how it goes. I'll be right here if you have any questions or need any help with your tax filings. Have a lovely week ahead!

D

dso0216

New Member

Yes! What a nightmare. Happened last year when the IRS changed the policy regarding passwords for EFTPS requiring a reset 1 every year. I didn't recall reading or hearing about the impending change, client deposits just kept rejecting. I had clients with the same EFTPS password for 10 years. When it first happened I frantically changed each payroll client password. This year when it happened I went through and changed the passwords. For some reason 1 of the changes must not have happened at the sametime an FTD was processed. FTD's sent after that particular deposit posted without an issue. Because the amount was so similar to another FTD we didn't notice until the client received a notice with penalty and interest tacked on of course. The IRS has been contacted but will not abate the penalty and interest. They said to appeal when they receive a notice from IRS. I think we should file for abatement now!

D

dso0216

New Member

It sounds awful but I'm actually so relieved to have found this thread. I thought of another point I want to mention - around December/January 2020-2021 whenever I tried to access the "E-Payments" tab in the Pay Liabilities window the program crashes. This happened with just about every client file and is still happening in some files. I think Intuit needs to fess up it's a problem on there end so we can get penalties and interest due to this issue abated. It must be a huge boon for the Federal Government because as we all know when it comes to payroll penalties the IRS takes no prisoners.

It might be time for me to consider other alternatives.

V

valprice1

New Member

@dso0216 @You must be in Maryland. This is an unrelated issue that was caused by the MD SUI change to the new Beacon site. Completely unrelated to the EFTPS password issue and just as annoying.

D

dso0216

New Member

Sadly, no. Not Beacon. I stopped using the QB payroll software to send MDSUI payments years ago. They had that all botched up. No this is the FTD unfortunately and one client is getting hit because of a rejected payment from 12/31.

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