Welcome aboard to the QuickBooks Community, CMCOffice.
I understand that you've already tried to contact our support. However, I still suggest contacting them to handle your payroll update issue so they can further check the payroll items used on the paycheck. Checking the root cause of this requires tools, like screen sharing, that only our Customer Support team has.
Here's how to reach them:
- Open QuickBooks.
- Go to Help, then QuickBooks Desktop Help.
- Choose Contact Us.
- Give a brief description of your issue, then hit Continue.
- Pick how you want to get contacted.
Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.
Know that I'm only a couple of clicks away if you need anything else. Have a fantastic day!
