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Join nowWhat happened to the paycheck calculator at https://quickbooks.intuit.com/r/paycheck-calculator/
After I enter the employees information and click "calculate check", nothing happens, no window pops up to continue or anything. Please advise.
Thank you,
Jennifer
Thanks for sharing this with us, @lcc2020.
Let's access the Quickbooks Intuit Paycheck Calculator link via a private or incognito window. This way, we can check if this issue is caused by stored data from the browser.
Data stored for a long period causes unusual behavior to your browser. You may use these keyboard shortcuts to open a private or incognito window base on the browser you're using:
Once in a private or incognito window, try to access the link to double-check. If the link works fine, then we'll need to clear your regular browser cache to prevent this unusual behavior.
However, if the issue persists, I recommend using another supported browser. This way, we can also check if this is a browser-related issue.
Let me know if you have other concerns or questions by leaving a comment. I'm always here ready to help. Take care!
Thank you for responding so quickly, and I appreciate you providing me with some information and steps to take. Unfortunately, I wasn't able to make any of those work. I even tried the link on other computers and devices, and still no luck. Thanks again!
Thank you for getting back to us here on the Community page, @lcc2020.
The paycheck calculator should work perfectly fine and calculates paychecks accordingly. Also, I've checked from our records and haven't found any ongoing investigation about this problem. For now, we can start by checking the pop-up blockers. Some times, the pop-up windows are being blocked causing the button or link unresponsive.
For your guide, check out this article and select the appropriate browser from the list.
If you're getting the same problem, I encourage reaching out to our Support Team to check and investigate this further securely. To contact support, tap on Contact us from the Help menu.
Let me know if there's anything you need assistance with. I'm a few clicks away to help. Have a good day!
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