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Intuit
3 helpful votes

Why doesn't anything happen when I select a button or link?

If you click a button or link and nothing happens, that means that pop-up windows are being blocked. To troubleshoot this issue, please select the appropriate browser below, and follow the steps.

Firefox (Windows or Mac): Check for pop-up blockers

  1. Select the Menu, then choose Options.
  2. The Options window will appear; select the Content tab.
  3. Go to the Pop-Ups section and uncheck the box or select the Exceptions button and add qbo.intuit.com as an exception.
  4. Select Save Changes.
  5. Once adjusted, log out, close Firefox, reopen it and log back in.
  6. Try accomplishing the task you were blocked from before.

Things to consider:

  • There are various toolbars that have their own pop-up blockers. The menu option or icons for the pop-up blocker will vary between different toolbars.
  • Try hovering your mouse pointer over each icon; text should appear describing what the icon does. Normally, when you're hovering over the pop-up blocker icon, it will list the number of pop-ups blocked or current on/off status.
  • If your QuickBooks Online pop-ups are still blocked, you can use the Windows hotkey by holding down the CTRL key before clicking the button or link that brings up the pop-up window.

Google Chrome: How to check for pop-up blockers

  1. Open Chrome. Select More then Settings.
  2. Select Advanced.
  3. Under Privacy and security, choose Content settings.
  4. Select Pop-ups and redirects.
  5. Toggle the setting to Allowed or Blocked.
  6. (Optional) If you prefer to keep pop-ups blocked, add an exception for QuickBooks Online instead:
    1. To the right of Allow, select Add.
    2. Enter qbo.intuit.com.
    3. Select Add.

Things to consider:

  • There are also various toolbars that have their own pop-up blockers. The menu option or icons for the pop-up blocker will vary between different toolbars.
  • Try hovering your mouse pointer over each icon; text should appear describing what the icon does. Normally, when you're hovering over the pop-up blocker icon, it will list the number of pop-ups blocked or current on/off status.
  • If your QuickBooks Online pop-ups are still blocked, you can use the Windows hotkey by holding down the CTRL key before clicking the button or link that brings up the pop-up window.

Safari: Check for pop-up blockers

  1. Select Safari, then choose Preferences.
  2. Select Security at the top of the window.
  3. Uncheck the box Block pop-up windows to enable popups.

Things to consider:

  • There are also various toolbars that have their own pop-up blockers. The menu option or icons for the pop-up blocker will vary between different toolbars.
  • Try hovering your mouse pointer over each icon; text should appear describing what the icon does. Normally, when you're hovering over the pop-up blocker icon, it will list # of pop-ups blocked or current on/off status.
Note: To have the best experience and most secure experience with QuickBooks Online, use a supported, up-to-date browser.

You now know how to check for and update pop-up blockers in your browser.

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