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jshonka-amiwx-co
Level 2

Quickbooks online paystub will not show used pto

PTO is configured in QB Payroll. The PTO balance appears on paystub, but Used PTO reads as 0.0 for thos who used 24hrs this pay period.
3 Comments 3
AlexV
QuickBooks Team

Quickbooks online paystub will not show used pto

Hi jshonka-amiwx-co!

 

I can help you in fixing the PTO on the paystub.

 

When you run a payroll, make sure to enter the used hours in the Paid Time Off field. You can find the detailed steps here: Process or run payroll.

 

Also, you'll want to update, repair, or re-install Adobe Reader/Acrobat. QuickBooks Online uses this software in printing and viewing documents such as paystub. It's best to keep this updated to prevent issues.

 

I also added this link if you need help in running payroll reports: Run payroll reports in QuickBooks Online.

 

We'll be right here if you need more assistance with this. Thanks!

jshonka-amiwx-co
Level 2

Quickbooks online paystub will not show used pto

We are using QB Time to track time off requests etc.  It would seem logical that PTO use tracked/approved in QBT, would be referenced for preparation of the paystub details.

Charies_M
Moderator

Quickbooks online paystub will not show used pto

Welcome back, jshonka-amiwx-co.

 

If your employees accrue time off is based on hours worked, QuickBooks Time will not accrue Paid Time Off (PTO) whether this is a vacation, sick time, or holiday.

 

QBO is constantly changing and evolving based largely on the suggestions and requests of users like yourself. While QBO paystub doesn't show used PTO, I want you to get in the loop about the latest news and product developments in QuickBooks. That said, I encourage you to visit our Firm of the future site. To narrow down your search, you can go to the Product & Industry News tab.

 

I've got some articles for you to read through to learn more about QuickBooks Time and how PTO works:

You know where to go if you have follow-up questions or other concerns about QuickBooks. Always here to help. Have a great day.

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